Conversions - Sr Professional II

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Conversions - Sr Professional II

About your role:

You will support client implementations for Account Processing by installing product updates, coordinating implementation activities, and providing technical product support. You will work with clients, implementation teams, and support partners to help banks adopt Fiserv account processing platforms. Your work helps clients improve service delivery, streamline operations, and complete implementations with clear communication and documentation.

What you'll do:

• Perform remote and on-site software implementations for account processing products and product updates.
• Provide follow-up product support to clients through phone, email, and web-based contact channels.
• Deliver timely client communications about project status, support items, and implementation milestones.
• Track, organize, and document product implementation activities, support actions, and client decisions.
• Create and maintain user documentation, including hardware requirements, software requirements, technical guidance, and internal procedures.
• Build product knowledge across Fiserv account processing platforms and apply documented implementation practices.
• Support occasional evening or weekend implementation activities when client schedules require coverage.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 4+ years of experience in customer-facing implementation projects, client support, or the IT service industry.
• 4+ years of experience supporting Microsoft Windows workstation and server operating systems in physical or virtual environments.
• Experience applying basic data communications concepts, including local area network and wide area network connectivity.
• Experience documenting implementation activities, support issues, client communications, and resolution steps.
• Ability to communicate implementation status, technical requirements, and support actions to internal teams and clients in writing and verbally.
• Bachelor’s degree or higher in Computer Science, Management Information Systems, Information Technology or a related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience with bank account processing platforms such as Cleartouch, DNA, Precision, Premier, or Signature.
• Experience creating user documentation for software implementations or technical support teams.
• Experience analyzing implementation issues and documenting repeatable resolution steps.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel:

This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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