Coordinator, HR Technology
Responsibilities:
- Serve as an HR Technology liaison to internal and external end-users including tier 1 support, primarily through calls and emails.
- Work with the other members of the Workday Support team to respond to all phone, email, or Service Now inquiries to meet our 24-hour service-level agreement.
- Analyze, validate, and audit system data.
- Identify and recommend process improvements to better meet the needs of the business.
- Provide direction and feedback to end-users on issue resolution and affect change management by providing guidance toward proper administrative and technical practices.
- Work cross-functionally with internal and external customers to gather data needed to support the business.
- Assist in ongoing document retention and file retrieval.
- Complete system testing of new processes.
- Manage multiple projects with competing priorities to ensure all requests are handled in a timely manner.
- Create and maintain HR Technology process and user guide documents.
- Build and update system reports as requested by our end-users.
- Maintain working knowledge of HR areas to understand system and reporting needs and guidelines.
- Perform other related duties as assigned.
Qualifications:
- High School Diploma or equivalent required, Bachelor's degree preferred.
- Two to three years of HR Technology or other systems-related experience required.
- Experience with Workday preferred.
- Excellent customer service and communication skills including the ability to maintain a professional, friendly demeanor with individuals at all levels of the organization.
- Highly detail-oriented, analytical, and self-motivated.
- Ability to work on multiple tasks or projects simultaneously while successfully meeting critical deadlines.
- Ability to align work with strategic goals and adjust to changing priorities.
- Ability to maintain strict confidentiality.
- Ability to identify and resolve problems in a timely, effective manner.
- Strong Microsoft Office skills.
Competitive pay $48,546 - $58,275 annually.
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Saint Louis Support Center
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