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Richmond, Virginia, United States
Onsite
CarMax, the way your career should be!
Position Overview
As a Coordinator II, Accounts Receivable – Compliance, you will help initiate and manage new or escalated collection accounts while supporting accurate receivable processing across multiple desks. This role partners with CarMax stores, customers, internal departments, and external business partners to gather documentation, research account details, process payments, and facilitate refund activities. You will also enter new accounts into CAMs, support Collections Analysts with required information, resolve email inquiries, and assist with general ledger tasks. A successful Coordinator II demonstrates teamwork, accuracy, urgency, and a strong commitment to delivering high-quality customer service.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.
Team Overview
The Accounts Receivable Collections team focuses on initiating and resolving receivable accounts, supporting customer communication, and maintaining accurate documentation to assist Collections Analysts and broader accounting operations. This role strengthens end-to-end collections processes and contributes to reliable receivable management.
Role Responsibilities
Required Qualifications
Preferred Qualifications
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
