Primary responsibility
Manage ocean import/export operations and oversee ground and air freight shipments, including expedited freight, to ensure materials are received at the right time and at the appropriate cost for both raw materials and finished goods delivered to customers.
Track ocean freight operations, shipment activity, and expedited freight costs, and provide monthly and annual forecasts.
Responsible for monitoring ocean freight operations, shipments, and expedited freight activities, while providing updates to both internal and external customers.
KEY JOB RESPONSIBILITIES
- Provide excellent and timely customer service to both internal and external customers by proactively communicating shipment status, responding to inquiries, and escalating advanced technical questions to the appropriate personnel.
- Ensure a high level of service for ocean freight operations, shipments, and expedited freight activities.
- Prepare weekly, monthly, and annual reports on expedited freight expenses.
- Research and implement ocean, ground, air, and expedited freight solutions from suppliers whenever cost-saving opportunities are identified.
- Respond promptly to delays by providing immediate and effective problem resolution.
- Manage claims related to ocean freight and expedited freight providers, when applicable.
- Responsible for approving supplier invoices through the US Bank process.
RESPONSIBILITY AND AUTHORITY
- This position is responsible for ensuring compliance and timely follow-up based on the following matrices: FR-EHS-100-09-03 Safety and Health Roles, Responsibilities, and Authorities Matrix FR-EHS-100-09-04 Environmental and Energy Roles, Responsibilities, and Authorities Matrix
- Apply Information Security policies through the proper use of established IT policies and procedures (local and corporate). Any questions or concerns that may affect Information Security must be directed to the IT Department.
- Actively participate in the Annual Physical Inventory.
KEY COMPETENCIES
- Priority Setting
- Process Management
- Customer Focus
- Action Oriented
- Results Driven
INTERNAL CUSTOMERS, SUPPLIERS, AND CONTACTS
- Customer Service
- Operations
- Planning
- Logistics
EXTERNAL CUSTOMERS, SUPPLIERS, AND CONTACTS
- External Customers
- Suppliers
SUPERVISORY RESPONSIBILITY
Yes
EDUCATION, KNOWLEDGE, AND EXPERIENCE REQUIREMENTS
- Education: Bachelor's Degree in Industrial Engineering, International Trade, or Business Administration.
- Experience in a Similar Position: Minimum of 4 years of experience in logistics and Supply Chain Management-related fields.
- Minimum of 4 years of relevant experience in ocean, ground, air, and expedited freight operations.
- Required Technical Knowledge: Incoterms ERP Systems SAP Microsoft Excel
- Other Requirements: Microsoft Office Suite
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Internal Use Only: Salary
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