Job Summary:

Manage and oversee the operational and fiscal activities of the Audiology and Speech Center, specific to billing and payment of outstanding fees including Medicare/Medicaid

Manage the operational and fiscal activities of the Audiology & Speech Center to include: payments, deposits, medical billing and medical collections. Interact with CMS and insurance companies to obtain pre-authorizations, co-pay information, and other relevant information and provide to current and prospective patients.

Essential Functions:

Analyze and document business processes and problems. Develop solutions to enhance efficiency of the Audiology and Speech Center and clinics.

Assist with Center operations, including payment of business expenses. Oversee and pursue the Center becoming a provider for insurance plans and manage applications for practitioner credentialing.

Provide assistance to the Audiology and Speech Center. Manage all the medical billing activities for speech-language pathology and audiology clients/patients including verification of insurance benefits, submitting patient claims to payers, collecting reimbursement for client/patient services, etc. Interact with clients/patients at intake, especially when there are changes to their insurance, and when they have questions regarding insurance coverage for services and/or payments.

Manage student assistants/volunteers who work at the front desk, operate the clinic reception area, include overseeing their student assistant training, providing ongoing guidance and support, and completing the necessary Workday approvals for hours worked and other approvals needed periodically throughout their employment.

Assist with center and clinic operations (e.g., patient scheduling). Oversee and pursue the center and clinics becoming a provider for insurance plans and manage applications for practitioner credentialing. Obtain back payments and other duties as assigned.

Education: Requires 18 months of education or training beyond high school. Certificate of Medical Billing Specialist preferred.

Experience: Requires a minimum of 2 or more years of customer service and medical billing experience. Familiarity with Microsoft Office required. Strong communication and organizational skills required. Knowledge of medical billing practices for the Centers for Medicare and Medicaid Services (CMS) and third-party payers preferred.  Knowledge of Workday and QuickBooks software preferred. 

Leadership: Responsible for directing and monitoring the work of student and/or temporary workers.

Physical Requirements: Job is physically comfortable; individual is normally seated and has discretion about walking, standing, etc.  May occasionally lift very lightweight objects.

Working Conditions: Standard working environment with possible minor inconveniences due to occasional noise, crowded working conditions and/or minor heating/cooling or ventilation problems.   Near continuous use (>70% of the time) of a video display terminal.

Application Deadline: Review of applicants will begin on November 11, 2026. and

continue until the position is filled.

Application Instructions: In order to be considered for this position, please attach a Cover Letter, and Resume.

Compensation: The compensation for this position is commensurate with experience.

United States of America (Non-Exempt)

Union Affiliation (if applicable):

For assistance with your application or attachments, please contact the Human Resources representative listed:

Cindy Harmcharm@uakron.edu

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Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees.  The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus.  As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search. 

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.