Coordinator, Membership Direct Marketing

About the Metropolitan Museum of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. 

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve. 

About the Membership Department

The Met’s Membership program is one of the largest in the world and includes more than 135,000 loyal members from around the globe. Members give $90 to $50,000 annually and collectively contribute more than $30M per year. The Membership program is experiencing rapid growth and change as it rebounds from the pandemic, innovates its operations, and prioritizes diversity, inclusion, equity, and access.

The Membership Marketing team is responsible for all Membership and Annual Fund revenue, including $27M  for membership renewals, acquisitions, and upgrades; as well as $5M for the Annual Fund, which includes member and non-member gifts to The Fund for The Met.

GENERAL STATEMENT OF RESPONSIBILITIES AND DUTIES:

Reporting to the Manager of Membership Marketing and Research, you will support and work collaboratively with the Membership Direct Marketing (MDM) team to acquire new Members, reinstate Lapsed Members, and solicit Annual Fund donations. You have experience with the intricacies of planning and launching multichannel marketing campaigns and the strong project management skills needed to keep multiple campaigns on schedule simultaneously. You should have excellent interpersonal communication, both written and verbal, and a keen attention to detail, both for copy editing and administrative tasks. Strong organizational skills and the ability to troubleshoot marketing, content, design service, and technological issues will be instrumental in this role.

Please submit your cover letter and resume to be considered for this role.

PRIMARY RESPONSIBLITIES AND DUTIES:

• Assist with the development of multichannel marketing campaigns (including print, email, digital, telemarketing, and on-site channels) to connect the institution with target audiences.
• Manage production calendars, develop creative, draft and review copy, and liaise with internal and external partners to create compelling campaign efforts across all channels.
• Collaborate with Design, Curatorial, and Printing Services Departments, among other internal departments and outside vendors, to ensure the timely production and approval of printed and digital materials and designs; assist with the development and design of these marketing materials, including direct mail, email, paid digital, onsite and more.
• Perform QA review during the approval process and share final assets and launch details with necessary internal partners. Following the launch, organize and save final assets to the Shared Drive.
• Work with MDM team to track KPIs and optimize channel performance; assist with the analysis of past campaign data to enhance response rates, promote/retire audience segments, and increase revenue while minimizing unnecessary expenses.
• Other duties as assigned.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor’s degree in marketing, communications, business, or a related field
• 2-3 years of relevant work experience preferred
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Power Point) is required.
• Experience with InDesign and Photoshop is preferred
• Knowledge of project management tools such as JIRA, Confluence, Microsoft Project, Basecamp, or similar preferred.
• Experience with Tessitura or similar fundraising software is preferred
• Experience in working in production, fundraising databases and/or arts and cultural institutions is preferred

COMPENSATION RATE:

• Pay Rate: $34.00 / Hourly

The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.

Visa Sponsorship

Visa sponsorship is not available for this position.

Location Requirements

At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.

Benefits Offerings

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.

• Medical, dental, vision and life insurance
• 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
• Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
• Long-term disability coverage
• Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
• Commuter benefits (pre-tax income for parking or mass transit expenses)
• Free financial-planning services
• Financial assistance for relevant coursework, seminars, and training programs
• 25% discount for staff in Museum shops
• A subsidized staff cafeteria
• Access to the Museums Council pass, which grants free admission to various museums and cultural institutions

We recognize that it is highly unlikely that someone meets 100% of the desired attributes for a role. If much of this job description describes you, then please apply for this role.

The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact benefits@metmuseum.org.  

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.