Position Overview

The Coordinator of Nursing Quality and Safety is a unique opportunity for an experienced nursing professional to make a meaningful impact on patient outcomes, quality initiatives, and nursing excellence across the organization. This highly visible role partners closely with nursing and clinical leadership to drive strategic quality and patient safety initiatives while ensuring compliance with regulatory standards. The Coordinator serves as a trusted resource and change agent, helping teams identify opportunities for improvement, implement best practices, and strengthen a culture of safety and continuous improvement.

We are seeking a self-motivated leader who thrives in an autonomous environment and has a strong background in project management, quality improvement, and data analysis. This individual will lead complex initiatives from concept through implementation, using data to identify trends, measure outcomes, and guide decision-making. Success in this role requires the ability to effectively influence teams, build collaborative relationships, and manage multiple priorities while maintaining a focus on achieving measurable results. Current priorities include reducing colon surgery infections, advancing evidence-based practice initiatives, and improving nursing-sensitive quality indicators.

This position offers the best of both worlds: a blend of strategic, data-driven work and hands-on operational engagement. The Coordinator will spend time analyzing performance metrics and developing improvement strategies, while also maintaining a strong presence in clinical areas to support staff, provide education, and drive sustainable change. Ideal candidates are passionate about improving patient care, energized by solving complex challenges, and excited by the opportunity to lead initiatives that directly impact quality, safety, and the overall patient experience. This role is well-suited for someone who enjoys being both behind the scenes influencing outcomes through data and on the front lines partnering with teams to make those improvements a reality.

Primary Department, Division, or Unit:

Central Nursing, UHS Hospitals

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$44.77 - $67.15 per hour, depending on experience

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Essential Functions:

Essential functions are those tasks, duties and responsibilities that are performed with or without reasonable accommodation.

• Works in conjunction with UHSH Chief Nursing Officer/Vice President Patient Care Services or CMH Vice President of Clinical Services, Patient Care Services Leadership, and Quality Management, as well as UHS system members. Reviews regulatory requirements from Joint Commission/ACHC, Department of Health, and CMS as they apply to Patient Care Services (PCS).

• At UHSH, Manages the Assistant Coordinator of Nursing Quality and Safety.

• At CMH, Manages MDS assessment entries and submissions.

• At CMH, Supports Swing Bed program operations and regulatory compliance.

• Coordinates with Quality Management to identify quality issues.

• Participates in multiple interdisciplinary committees which focus on quality, fall prevention, and safe patient handling. Analyzes data and reports from these committees to identify areas of improvement for Patient Care Services.

• Works with Nursing Leadership to implement plans which will facilitate improvement in areas identified.

• Acts as a resource and consultant to nurse managers, nursing staff, and nursing education staff.

• Participates in unit specific quality improvement plans using the PDSA model and implements rapid action plans as needed and supports sustainability for action plans.

• Participates in and supports Nursing councils, committees, and leadership meetings by providing performance improvement data, updates from special projects, updates related to regulatory issues, nursing practice issues and other meetings that impact the falls prevention program.

• Site coordinator for NDNQI program. Reviews data from these reports to make recommendations to entity’s Nursing Leadership (i.e. Chief Nursing Officer, VP, DONs, SLMs, and/or Assistant Coordinator of Nursing Safety and Quality) on nurse-sensitive quality issues.

• Acts as a resource and consultant to UHSH Nursing Education and Professional Practice or CMH Training and Development related to educational requirements, policy and procedure updates, and form changes that will require education for all nursing staff.

Non-Essential Functions:
Duties the employee may perform that are not essential as defined in the job description.

• Will perform additional responsibilities, as requested

Education/Experience

• Minimum Required:
  • Bachelor’s Degree in Nursing or Healthcare Administration (For CMH, must at minimum be currently enrolled in Bachelor's program and complete within 2 years of hire)
  • Three (3) years of experience in a hospital setting to include background in clinical operations, quality improvement, regulatory compliance, and patient safety
  • Lean Expert required within 1 year
• Preferred:
  • Lean Expert
  • For CMH, MDS experience in LTC or Swing Bed setting

License/Certification

• Minimum Required:
  • Current New York State license as a Registered Nurse
  • CPR within 3 months of hire
• Preferred:
  • Professional certification in a related specialty

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. 

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

 

United Health Services is an Equal Opportunity Employer.