Summary Statement:
This role will be responsible for assisting and supporting the Sales management team with daily job responsibilities and tasks as provided by Managers and Director.
Primary Job Duties: Includes but is not limited to:
- Support the Sales team with all daily tasks to assist with the departmental goals and objectives.
- Maintain and manage sales system database.
- Generate and amend sales contracts, addendums, and other sales documents.
- Coordinate travel arrangements for management team, including but not limited to, organization of scheduling appointments, shipping marketing materials, and completing expense and post trip reports.
- Coordinate and effectively communicate pertinent Group Event information and/or materials to appropriate departments in a timely manner.
- Develop and maintain positive professional relationship with internal management and team members, as well as external partners and guests.
- Assist Sales team with coordinating and arranging customer interactions.
- Provide excellent customer service to customers and clients on behalf of the Sales organization.
- Effectively address stressful situation with poise, discretion, and kindness.
- Provide Sales team with clerical and administrative support include emailing, answering phones, and performing all other general office duties.
- Assist with all client reservations, gifts, certificate creation and redemption, amenity requests, and travel collateral.
- Process requests as needed by Manager or Director.
- Obtain and maintain position-specific licensing.
- Other duties as assigned.
Qualifications: Includes but is not limited to:
- Proficient in Microsoft Application (Outlook, Word, Excel, PowerPoint), Delphi and Opera
- Excellent written and verbal communication skills presenting information clearly.
- Excellent Customer Service Skills
- Ability to work varied shifts, including nights, weekends and holidays.
Preferred:
- At least one year of experience in 5-star/luxury, hotel sales or hotel operations.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- High School Diploma or equivalent.
- Minimum two years experience in Hotel Sales or related field.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in an office environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
