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Position Summary
The Copy Center Operator is responsible for providing high-quality digital printing, copying, scanning, finishing, and document production services in a fast-paced professional services environment. This position supports attorneys, staff, and administrative teams by producing time-sensitive, accurate, and professional-quality materials while maintaining a high level of client service. The ideal candidate is detail-oriented, technically capable, organized, and comfortable managing multiple requests and deadlines. The copy center operator must be able to operate production equipment, troubleshoot basic issues, follow established workflows, and communicate effectively with team members and internal clients.
Work Shifts Available:
- Sunday through Thursday, 12:00 pm – 8:00 pm (overtime as required)
Essential Duties and Responsibilities
Typical responsibilities include, but are not limited to, the following:
- Operate high-volume digital production printers, and finishing equipment; perform basic troubleshooting; and escalate service issues as needed.
- Review submitted files and job instructions for accuracy before production.
- Prepare documents for printing, including basic file adjustments, sizing, orientation, duplexing, and finishing requirements.
- Perform quality-control checks throughout production to ensure all work is accurate, complete, and meets presentation standards.
- Handle confidential and sensitive client and firm documents with discretion and in accordance with firm standards.
- Operate finishing equipment, including cutters, folders, booklet makers, collators, laminators, and binding equipment.
- Assist with large-format printing and specialty projects.
- Prepare presentation materials, booklets, reports, exhibits, trial materials, and other professional documents.
- Receive and prioritize print and production requests based on established procedures and deadlines.
- Monitor assigned work through the department's tracking/workflow system.
- Communicate clearly and promptly regarding job specifications, turnaround times, clarification needs, and potential delays.
- Ensure completed work is properly identified, packaged, and routed for pickup or delivery.
- Provide professional, responsive, and service-oriented support to attorneys, paralegals, administrative staff, and other internal clients.
- Help clients determine the most appropriate production method for their project when needed.
- Monitor paper, toner, finishing supplies, and other production materials.
- Work collaboratively with other Office Services team members, including cross-functional support during high-volume periods or staffing needs.
Qualifications/Position Requirements
- Ability to manage a varied workload and meet deadlines
- Punctual, dependable, and responsive
- Proficient in Outlook and other required applications
- Great customer service, interpersonal, written, and verbal communication skills.
- Ability to troubleshoot routine production issues and know when to escalate problems.
- Ability to handle firm and client information with confidentiality and discretion.
- Flexibility to adjust priorities and assist with responsibilities across Office Services functions when urgent or unexpected business needs arise.
- Maintain a positive and professional demeanor when handling competing priorities or difficult situations.
Education and/or Experience
- High School diploma or equivalent preferred
- Prior experience in a copy center, digital print center, print production environment, or professional services environment preferred.
Compensation
The expected base salary for this position ranges from $55,000-$65,000.
