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Greater London, England, United Kingdom
Hybrid
Own the configuration, administration, and optimisation of the Bank's core banking platform, ensuring it remains stable, scalable, and aligned with business requirements.
Lead the review and remediation of existing platform configurations, accounting structures, product setups, and operational processes, implementing sustainable improvements and best practices.
Deliver the configuration and launch of new lending products and enhancements, ensuring products meet business, operational, financial, and regulatory requirements.
Manage and maintain product parameters including interest calculations, fees, repayment schedules, accounting treatments, settlement accounts, liability accounts, and servicing processes.
Own and maintain platform accounting configurations, including sub-ledger structures, general ledger mappings, reconciliations, and financial controls.
Investigate, troubleshoot, and resolve platform, product, accounting, and operational issues, conducting root cause analysis and implementing long-term corrective actions.
Manage and enhance integrations between the core banking platform and internal or third-party systems, ensuring data integrity, operational resilience, and effective exception management.
Define, document, and improve processes, controls, and procedures relating to product management, platform administration, accounting operations, and customer servicing.
Advise stakeholders on platform capabilities, product design, operational processes, and industry best practices, supporting effective decision making across the Bank.
Monitor platform releases, roadmap developments, and emerging capabilities, including Adjustable Interest Rate Products and other new functionality, assessing opportunities to improve the Bank's operating model and product offering
Own the design and delivery of Salesforce solutions that meet business requirements whilst maintaining platform stability, scalability, and performance.
Read and follow all relevant company policies and procedures
Adhere to all risk-related responsibilities applicable to your role, as set out in the Risk Management Policy
Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role
Experience administering, configuring, supporting, or optimising a core banking, lending, servicing, or loan management platform.
Experience configuring financial products, accounting rules, operational processes, or system workflows within a financial services environment.
Experience working with accounting structures, reconciliations, ledger mappings, and financial controls.
Experience identifying process inefficiencies and implementing platform or operational improvements.
Experience investigating and resolving complex platform, product, or operational issues.
Experience working with cross-functional stakeholders including Technology, Finance, Operations, Risk, and Product teams.
Experience supporting platform integrations with internal or third-party systems.
Strong understanding of core banking or lending platform configuration and administration.
Knowledge of lending product structures, interest calculations, repayment schedules, fees, charges, and servicing processes.
Knowledge of accounting principles, sub-ledger management, general ledger integration, reconciliations, and financial controls.
Understanding of API-based integrations, data flows, and system interaction patterns.
Ability to analyse platform issues and perform root cause investigation across technical, operational, and process-related areas.
Strong process design and documentation skills.
Knowledge of change management, testing, release management, and platform governance practices.
Ability to apply platform and operational best practices to improve efficiency, control, and scalability.
Experience with Mambu or another modern core banking platform such as Temenos, Thought Machine, Finastra, Sopra Banking, Oracle FLEXCUBE, or similar.
Experience configuring lending products within a bank, lender, building society, or other regulated financial services organisation.
Experience with loan servicing, collections, customer servicing, or product operations.
Experience supporting cloud-based, API-driven platforms.
Experience participating in new product launches or major platform transformation programmes.
Experience within a UK regulated banking or lending environment.
Knowledge of Mambu platform capabilities, configuration, accounting engine, and product setup.
Knowledge of Adjustable Interest Rate Products and variable-rate lending products.
Understanding of savings, deposit, settlement, and liability account structures.
Knowledge of banking integration patterns and event-driven architecture.
Familiarity with SQL, reporting tools, API testing tools, or integration platforms.
Understanding of UK banking regulation and operational control frameworks.
Awareness of emerging trends and developments within core banking and lending technology platforms.