Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub locations in Richmond, VA.
Capital One Horizontal Operations is looking for candidates to support the growing Data Integrity team. The team validates deals that our closing and booking partners book and fund. The primary function of the DI team is to minimize the risk to the bank and the customer while ensuring that commercial closing is audit ready. The role includes analyzing credit agreements and comparing the information to the bank’s loan system. The associate is responsible for making sure all data points are accurate and communicating with our closing and booking partners. The ability to learn quickly and to adapt to change are critical skills to the role. Applicant will possess exceptional communication skills. Additionally, the ability to clearly convey intricate concepts and issues in a concise way; as well as work collaboratively among stakeholders to help facilitate ongoing change management. Knowledge of agented (syndication) deals, member deals, credit products and complex documents preferred.
Some primary functions of the role include, but are not limited to:
Review and interpret complex commercial loan documentation to validate accuracy of system bookings within ACBS
Ensure loan data aligns with executed credit agreements, identifying discrepancies and driving resolution with closing and booking partners
Serve as a control function to minimize risk by ensuring data integrity and audit readiness across all deal types (bi-lateral, member, syndication)
Partner cross-functionally with closing, servicing, and offshore teams to ensure consistent execution and adherence to established processes
Demonstrate strong knowledge of commercial loan products, deal structures, and booking requirements, while continuously building expertise in evolving processes and systems
Apply sound judgment to balance risk, regulatory requirements, and operational efficiency when reviewing and making decisions
Identify, escalate, and help resolve data or process issues, leveraging insights to prevent recurring errors and improve upstream quality
Contribute to the design, enhancement, and execution of controls that strengthen data integrity and reduce operational risk
Adapt quickly to changes in priorities, processes, and systems, supporting ongoing transformation initiatives across Core Ops
Maintain a high standard of accuracy and accountability, with a focus on delivering a strong customer and partner experience
Leverage data and trends identified through reviews to provide insights and recommendations that improve process quality and reduce defects
Communicate findings clearly and concisely to stakeholders, effectively influencing resolution and promoting adherence to best practices
Work at Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by using cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
A private network is password protected where you have ownership or line of sight to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Work from Home Living Requirements:
Candidates must live within 50 miles driving distance of the Richmond, VA hub.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of experience in Commercial Loan Closing or Commercial Loan Servicing
At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
Preferred Qualifications:
Bachelor’s Degree or military experience
2+ years of systems experience in ACBS
2+ years of systems experience in Salesforce
2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
2+ years of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience
2+ years of experience in Commercial Banking Operations
#CommOps
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $66,700 - $76,100 for Ops Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).