To be effective, an individual must be able to perform each job duty successfully. 

• Be quality driven in all decisions to provide for the best member and user experience.

• Lead availability and reliability efforts of MACU’s Core Applications

• Eliminate manual work from day-to-day operations through a strong desire and aptitude for system automation.

• Assist in troubleshooting and resolving system issues and outages.

• Proactively automate processes and tasks for MACU Core Applications using PowerShell, Batch and vendor FTP scripts.

• Proactively seek out input and feedback from Core Application users.

• Lead and coordinate efforts in diagnosing and resolving production issues with internal and vendor teams.

• Create and improve all documentation related to Core Applications including processes, how-to, etc.

• Perform application software upgrades for all components of the Core Application environment.  This will include Linux/Unix, application, and hardware updates. 

• Effectively plan and organize work by following the team’s Kanban methodology.

• Exercise independent judgement within defined practices and procedures to determine appropriate action.

• Continually look for ways to reduce and improve support incident tickets, problems and requested items.

• Develop, maintain and test disaster recovery and high availability plans for the Core Applications.

• Follow and help improve established Change Control processes.

• Provide mentoring opportunities to peer team members on the Core Operations team.

• Share On-Call duties.  This includes 24-hour incident response, remediation and effective leadership/organization communications throughout any incident including documentation and root cause analysis.

• Perform other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

EXPERIENCE

• 6 years of experience with at least 3 of those years supporting and administering applications. 

• Linux or UNIX experience required.

• Experience with Windows Server and Desktop

• 4+ years of experience with scripting (SQL, Bash, PowerShell, Python, etc.) 

• Experience with automated workflows tools such as Azure DevOps and Service Now.

• Experience in core banking applications such as Symitar or KeyStone

• Experience with workload automation tools such as SMA Opcon.

• Experience with cloud services a plus (Azure preferred).

EDUCATION

• Bachelor’s degree from an accredited institution in computer science, information systems, or related field. Education will be verified. OR four years combined education and experience in computer science.

License/Certification

•     Linux or AIX certifications preferred

•     Other relevant IT industry certifications strongly preferred

MANAGERIAL RESPONSIBILITY

Has no supervisory/managerial responsibilities.  Will provide coaching and/or mentoring to others on the team.

Language Skills

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations

• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

OTHER SKILLS & ABILITIES

• Ability to collaborate with peers to deliver results and build organizational capacity

• Strong contribution to team effectiveness

• Ability to work both autonomously and collaboratively in a fast-paced environment.

• Self-starter with strong organizing and time management skills.

• Excellent interpersonal skills including the ability to collaborate with other teams as needed.

• Problem solving skills required

PHYSICAL ABILITIES / WORKING CONDITIONS

• Ability to sit, talk and hear consistently

• Ability to stand, walk, and use hands to handle or reach occasionally

• Close vision (clear vision at 20 inches or less)

• Distance vision (clear vision at 20 feet or more)

• Ability to lift up to 10 pounds occasionally

ENVIRONMENTAL

There are no unusual environmental factors. Work is conducted in typical office setting with moderate noise (e.g., business office with computers and printers, light traffic).

•  May be required to work occasional evenings and weekend hours to support production releases and resolve system issues.

Noise Environment

• Moderate noise (business office with computers and printers, light traffic).