Corporate Account Manager

Accountabilities:

• Develop and execute annual strategic account plans aligned with customer priorities and organizational growth objectives.

• Identify and pursue new opportunities across multiple customer locations, expanding share of wallet through new products, technologies, and services.

• Lead commercial growth initiatives, customer business reviews, and strategic planning discussions.

• Protect existing revenue by maintaining strong relationships with key decision-makers, identifying risks and competitive threats, and developing proactive retention strategies.

• Build trusted relationships with senior executives and serve as a primary strategic point of contact for assigned corporate accounts.

• Facilitate executive business reviews and long-term planning sessions focused on customer priorities, performance, opportunities, and strategic objectives.

• Use value-based selling to demonstrate measurable customer value while improving account profitability and margin contribution.

• Lead contract negotiations, commercial discussions, pricing initiatives, and value-realization strategies.

• Analyze account financial performance and identify opportunities to improve profitability and commercial outcomes.

• Coordinate cross-functional activities across sales, technical service, marketing, supply chain, operations, product management, and other internal teams.

• Lead account-specific projects and strategic initiatives while ensuring accountability for customer commitments and deliverables.

• Develop a detailed understanding of customer goals, operational challenges, productivity priorities, sustainability objectives, and business plans.

• Conduct regular account reviews and customer feedback discussions to strengthen satisfaction, retention, and long-term partnership value.

• Document critical customer relationships, account strategies, business opportunities, and institutional knowledge to support continuity and effective succession.

• Maintain accurate account forecasts, opportunity pipelines, and strategic business information.

• Provide leadership with market intelligence, competitive insights, account risk assessments, and customer investment trends.

• Support annual planning and budgeting activities through accurate data, analysis, and strategic recommendations.

• Identify opportunities to strengthen market position within strategic accounts by promoting differentiated solutions and supporting long-term growth initiatives across North America.

Requirements:

• Bachelor's degree in Business, Engineering, Pulp & Paper Science, Chemistry, or a related discipline.

• 7–10 years of experience in sales, account management, technical service, or a related commercial role within the pulp and paper industry.

• Proven experience managing large strategic accounts and complex, multi-site customer relationships.

• Strong commercial acumen, including value-based selling, contract negotiation, profitability management, and growth strategy development.

• Demonstrated ability to build trusted relationships with executive-level stakeholders and influence key decision-makers.

• Experience developing and executing strategic account plans focused on revenue growth, retention, customer satisfaction, and profitability.

• Strong project management and cross-functional leadership capabilities.

• Experience with financial analysis, sales forecasting, account profitability, and business planning.

• Ability to identify customer risks, competitive threats, growth opportunities, and strategic priorities.

• Strong communication, presentation, negotiation, and relationship-building skills.

• Ability to work collaboratively across technical, commercial, operational, and corporate functions.

• Strong analytical and strategic thinking skills, with the ability to translate customer and market data into actionable business decisions.

• Self-driven, motivated, commercially focused, and comfortable taking ownership of complex customer relationships.

• Fluent in both English and French.

• Willingness and ability to travel extensively throughout Canada, with travel expected to reach approximately 40%.

• Ability to manage multiple strategic priorities while maintaining a high level of customer engagement and responsiveness.

Benefits:

• Opportunity to manage high-value, strategic corporate accounts within the pulp and paper industry.

• High-impact role with significant responsibility for revenue growth, profitability, customer retention, and long-term account strategy.

• Opportunity to build relationships with senior executives and influence major customer decisions.

• Exposure to innovative products, technologies, and solutions designed to improve productivity, reduce risk, and support sustainability.

• Significant cross-functional collaboration with sales, technical, marketing, operations, supply chain, and product teams.

• Opportunity to contribute to strategic growth initiatives across a broad North American customer portfolio.

• Remote work flexibility associated with a field-based strategic account role.

• Extensive professional and customer-facing exposure across Canada.

• Opportunity to develop expertise in strategic account management, value-based selling, and complex commercial negotiations.