Titan Wealth is a fast-growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions.
We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term.
Titan Wealth is looking for a highly organised and client-focused Client Support Administrator to join our Employee Benefits team. This is an excellent opportunity for someone with administration or client support experience who enjoys building relationships, working with data, and delivering outstanding service to clients.
You'll play a key role in supporting consultants and clients across workplace pensions and employee benefits arrangements, helping to ensure schemes are administered accurately, efficiently, and in line with regulatory requirements.
This role would suit someone from a financial services, pensions, insurance, employee benefits, or professional services background who is looking to develop their career within a growing and dynamic business.
Responsibilities
As part of our Client Support team, you'll provide day-to-day support to a portfolio of pension and employee benefits clients, ensuring a high standard of service and administration.
Key responsibilities include:
- Acting as a first point of contact for client and provider queries.
- Supporting the administration of workplace pension schemes and employee benefits arrangements.
- Assisting with the preparation of governance reports, analysing provider data and producing accurate reporting for consultant review.
- Supporting the monthly submission and reconciliation of pension contributions through provider portals.
- Liaising with pension providers and insurers to obtain information and resolve administrative queries.
- Processing and supporting pension-related claims, including death claims, with sensitivity and professionalism.
- Managing invoicing processes, debt management activities, and liaising closely with Finance.
- Maintaining accurate client records and ensuring data integrity across internal systems.
- Supporting consultants with ongoing client servicing requirements and project work.
- Ensuring all activities are completed within agreed service standards and regulatory requirements.
About you
Essential Experience
- Experience within an administration, client support, or customer service role.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Experience working to service standards, targets, or SLAs.
- Excellent attention to detail and accuracy when handling documentation and data.
- Strong communication skills and confidence working with clients, providers, and internal stakeholders.
- Ability to maintain accurate records and follow established processes.
- Understanding of the importance of compliance, customer outcomes, and regulatory requirements.
Desirable Experience
- Experience within financial services, pensions, insurance, or employee benefits.
- Knowledge of workplace pension schemes and pension administration processes.
- Experience supporting employee benefits arrangements.
- Understanding of Group Life Assurance (GLA), Group Income Protection (GIP), and Private Medical Insurance (PMI).
- Experience supporting annual renewals and data validation exercises.
- Knowledge of Auto Enrolment requirements and Group Personal Pensions.
Skills & Attributes
- Highly organised and methodical.
- Strong problem-solving and analytical skills.
- Ability to investigate and reconcile data accurately.
- Proficiency with Microsoft Office, particularly Excel.
- Proactive and accountable approach to work.
- Collaborative team player with a positive attitude.
- Professional, client-focused, and committed to delivering excellent service.
Qualifications
- Good standard of education, including Maths and English GCSE (or equivalent).
- Working towards, or holding, a relevant CII qualification would be advantageous but is not essential.
Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:
Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.
Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.
Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.
Terms
- Competitive salary
- Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
- 25 days Annual Leave + public holidays
- Buy and sell holidays up to 5 days
- Office Christmas close (3-days)
- A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance.
- Hybrid working
- Further education and training support
- Discretionary performance related bonus
- Confidential Employee Assistance Programme
- 2 days per year for voluntary work
- And lots of flexible benefits to choose from!
The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.
