Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
034499 Corporate IT Support Specialist (Open)
Job Description:
Key Responsibilities
- This role is responsible for delivering timely technical support and maintaining ownership of assigned issues through resolution. The role requires strong customer service, technical troubleshooting, and effective coordination with internal IT teams and external vendors.
- Collaborates with infrastructure (network, workspace, database, server teams), security and application development teams to restore service and/or identify problems.
- Provides technical support to the organization's internal users of computer applications and hardware.
- Supports video conferencing and collaboration tools (e.g., Microsoft Teams, Zoom) and conference-room AV equipment, including meeting setup and live support for executive and high-visibility meetings.
- Responds to and resolves tickets via telephone, remotely, and in person, in a professional and timely manner and in accordance with IT Services procedures.
- Stages, re-stages, and configures new or existing endpoints (desktops, laptops, and mobile devices) as needed. Installs and configures printers and other peripherals as needed.
- Maintains ownership of assigned tickets through end user follow up. Documents complete and timely resolutions in the ticketing system and determines when to escalate.
- Provides on-site desk-side support, and remote assistance, for hardware, software, and peripheral issues, including support for the organization's hybrid and remote employees.
- Supports executive and C-level colleagues with a high level of professionalism, urgency, and discretion.
- Recommends policies/procedures to improve ticket resolution times.
- May be responsible for the building and deployment of IT assets.
- Participates on service desk project teams as requested, including occasional overnight travel for remote site implementations.
- Participates in rotating after-hours on-call schedule.
- Assists in creation of knowledge base articles for the IT services knowledge base.
- Adheres to IT services policies regarding incident, problem, change and service request management.
- Adheres to information security policies and protocols and promptly escalates suspected security incidents.
- Coordinates service with third party vendors for IT equipment.
- Performs other duties as assigned.
Education and Experience
- The role requires a solid background in IT support, customer service, and end-user troubleshooting in a corporate environment. Candidates should be comfortable working independently on incidents and service requests while maintaining professionalism and confidentiality, especially when supporting executive users.
- Typically possesses a High School diploma (or equivalent) and 3 or more years of relevant experience.
- General knowledge of IT functions required.
- Demonstrated skills in customer service, and verbal and written skills.
- Demonstrated skills in supporting the Windows operating system in a domain or cloud-managed (Azure AD / Entra ID, Intune/MDM) environment, and familiarity with supporting mobile platforms (iOS and Android).
- Good understanding of Microsoft 365 (including Outlook, Teams, and the Office applications).
- Good attention to detail, and ability to maintain confidential information is required.
- Experience supporting executive/C-level colleagues preferred.
- Experience providing desk side support in a corporate environment.
At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
Compensation Range:
The pay range for this position is $26.68 - $45.43. Typically, a competitive wage for new hires will fall between $29.00 to $33.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.
Benefits Statement:
Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.
Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.
For more information read Greif’s Equal Opportunity Policy.
