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India
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Corporate Senior Travel Consultant based in India.
Join a global business travel team where your expertise helps corporate customers navigate complex travel arrangements with confidence. As a Corporate Senior Travel Consultant, you will manage incoming travel requests across multiple communication channels while delivering accurate, efficient, and personalized service. You will advise business travelers, recommend suitable travel solutions, and identify opportunities to enhance their experience through relevant additional services. Beyond customer support, you will contribute to operational quality, process improvements, and the resolution of challenging travel situations. You will also serve as a trusted resource for colleagues, sharing guidance on policies and procedures and supporting the development of other consultants. In this fast-paced, international environment, you will have opportunities to strengthen your expertise, collaborate across regions, and help shape the future of corporate travel.
As a Corporate Senior Travel Consultant, you will oversee corporate travel requests from initial inquiry through resolution, ensuring high service standards, operational accuracy, and customer satisfaction. You will also support team performance by sharing expertise, identifying improvement opportunities, and contributing to operational projects.
Manage Corporate Travel Requests: Handle incoming customer requests through phone, email, and other communication channels, ensuring accurate and timely responses.
Provide Expert Travel Consultation: Advise business customers on travel options, itineraries, and relevant travel information while identifying opportunities to recommend additional products and services.
Deliver Excellent Customer Service: Act as a primary point of contact for customers, provide focused attention to their needs, and resolve issues professionally and efficiently.
Anticipate and Resolve Challenges: Identify potential travel disruptions or service issues and proactively assist customers in finding appropriate solutions.
Use Travel Systems Effectively: Apply the appropriate travel booking tools, systems, and processes to manage requests accurately and efficiently.
Support Team Members: Serve as a first point of contact for colleagues seeking guidance on operational procedures, policies, and complex travel requests.
Coach and Guide Consultants: Provide practical support and coaching to travel consultants when the team leader is unavailable.
Improve Operational Processes: Review workflows and customer service practices, identify opportunities for improvement, and recommend changes that enhance efficiency and service quality.
Contribute to Quality Management: Support error management, quality assurance activities, and operational projects as assigned.
Collaborate Across Global Teams: Work effectively within a multinational, multi-regional operating environment while contributing to individual and team performance goals.
Requirements:
The ideal candidate brings extensive travel consulting experience, advanced knowledge of global distribution systems, and a strong customer-first mindset. You should be comfortable working independently in a high-volume service environment while supporting colleagues and collaborating with international teams.
Travel Industry Experience: Extensive experience as a travel agent or travel consultant, with a strong understanding of corporate travel operations.
GDS Expertise: Advanced proficiency in Amadeus and the ability to use travel booking systems confidently and efficiently.
Industry Knowledge: Solid understanding of travel industry practices, policies, procedures, and operational processes.
Customer Service Excellence: Demonstrated ability to deliver professional customer service, manage expectations, and resolve problems effectively.
Attention to Detail: Strong organizational skills and a commitment to accuracy, particularly when handling complex requests under pressure.
Multitasking and Prioritization: Ability to manage multiple requests and competing priorities while maintaining service quality and meeting deadlines.
Communication Skills: Strong written and verbal English skills for customer interactions, documentation, and collaboration with colleagues across regions.
Global Team Collaboration: Proven ability to work effectively within a geographically distributed, multi-regional operations team.
Adaptability: Comfortable working in a fast-paced, 24/7 service environment and responding to changing customer needs.
Initiative and Independence: Ability to manage assigned requests autonomously, anticipate potential issues, and take proactive steps to resolve them.
Leadership and Coaching: Ability to guide colleagues, share operational knowledge, and provide support when team leadership is unavailable.
Benefits:
Flexible Working Arrangements: Flexible working hours, with work-from-home or remote opportunities depending on role and operational requirements.
Work From Anywhere: Opportunity to work from anywhere for up to 60 days per year, subject to applicable conditions.
Career Development: Opportunities to develop professional skills, expand industry expertise, and progress your career.
Innovative Environment: Exposure to travel technology and the opportunity to contribute to the evolution of corporate travel services.
Generous Vacation Allowance: Paid time off to rest, recharge, and maintain a healthy work-life balance.
Wellbeing Support: A compensation package that includes resources supporting mental, physical, and financial wellbeing.
Travel Industry Perks: Access to professional benefits and discounts within the travel industry.
Inclusive Workplace: A collaborative environment that values diversity, different perspectives, and equal opportunity.
Compensation: A competitive package is offered, but no specific salary range was provided.