This position is required to be on-site at our Bangalore office 3 days per week
Optiv is seeking a customer-focused, detail-oriented Corporate Travel Consultant to join the Optiv Travel Department in India. This position supports Optiv employees across the organization by providing professional, timely, and cost-effective corporate travel services. The ideal candidate will have a minimum of five years of corporate travel experience, strong hands-on proficiency with Sabre GDS, and experience supporting travelers through SAP Concur Travel. This role is primarily responsible for daily travel reservations, ticketing, itinerary management, and traveler assistance. The successful candidate will demonstrate excellent customer service, strong attention to detail, and the ability to work independently while collaborating with the broader Optiv Travel Department.
How you’ll make an impact
- Arrange domestic and international business travel for Optiv employees, including air, hotel, and ground transportation.
- Utilize Sabre GDS to book, modify, ticket, exchange, and refund airline reservations.
- Assist travelers with itinerary changes, cancellations, schedule disruptions, and other travel-related needs.
- Interpret airline fare rules, ticketing restrictions, and applicable travel policies.
- Monitor reservations and airline schedule changes to ensure timely traveler communication.
- Ensure accuracy of passenger information, travel itineraries, and reservation records.
- Support employees with urgent or time-sensitive travel requests.
- Utilize Sabre GDS for daily reservation and ticketing functions.
- Support SAP Concur Travel users with online booking questions, reservation issues, and basic troubleshooting.
- Maintain accurate traveler profiles and reservation documentation.
- Follow established quality-control, ticketing, and operational procedures.
- Identify technical or reservation-related issues and escalate when appropriate.
- Assist with travel process improvements and operational efficiencies
- Provide responsive, professional travel assistance to Optiv employees at all organizational levels.
- Communicate effectively through email, telephone, and Microsoft Teams.
- Resolve routine travel issues independently while escalating complex situations as needed.
- Clearly explain travel options, fare conditions, and company policy requirements.
- Demonstrate professionalism, discretion, and sound judgment when handling confidential traveler information.
- Maintain a positive, solutions-oriented approach during travel disruptions and high-volume periods.
- Collaborate with Optiv Travel Department team members to ensure consistent service delivery.
- Ensure effective communication and handoffs between shifts.
- Follow established corporate travel policies, preferred supplier agreements, and service standards.
- Assist with travel arrangements related to corporate meetings and events as needed.
- Participate in training and continuous improvement initiatives
What we’re looking for
- Minimum of 5 years of experience in corporate travel reservations or business travel agency operations.
- Required: Strong working knowledge of Sabre GDS, including reservations, ticketing, exchanges, and refunds.
- Required: Experience with SAP Concur Travel and online corporate booking processes.
- Knowledge of domestic and international airline reservations, fare rules, and ticketing procedures.
- Familiarity with corporate travel policies and preferred supplier programs.
- Strong written and verbal English communication skills. Excellent customer service and problem-solving abilities.
- Ability to work independently and manage multiple requests simultaneously. Strong organizational skills and attention to detail.
- Proficiency in Microsoft Outlook, Teams, and other standard business applications.
- Ability to work scheduled hours aligned with U.S. Central Time
- Previous experience supporting employees across multiple geographic regions.
- Experience working in a corporate travel management company (TMC) or internal corporate travel department.
- Familiarity with international travel documentation and entry requirements.
- Experience with Sabre quality-control processes and mid-office or back-office systems. Experience supporting executive travelers and time-sensitive travel arrangements.
- The candidate is expected to be available to work according to the shift schedules outlined below:
- Tuesday: 11:30 PM IST to Wednesday: 8:30 AM IST
- Wednesday: 11:30 PM IST to Thursday: 8:30 AM IST
- Thursday: 11:30 PM IST to Friday: 8:30 AM IST
- Friday: 11:30 PM IST to Saturday: 8:30 AM IST
- Saturday: 11:30 PM IST to Sunday: 8:30 AM IST
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What you can expect from Optiv
- A company committed to our inclusive value through our Employee Resource Groups
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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