Counter Sales Supervisor

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are seeking an experienced and results-driven Counter Supervisor to lead and actively participate in the daily operations of our plumbing and HVAC parts counter. This role combines strong leadership with advanced product knowledge and a consultative sales approach. The Counter Supervisor ensures exceptional customer experiences, drives sales performance, and fosters a high-performing team culture—while working alongside the team to assist customers and process transactions. The ideal candidate is a hands-on leader who can coach, motivate, and support team members while aligning counter operations with company sales strategies.

Position Details:

Location | Onsite West Palm Beach, Fl

Schedule | Monday to Friday 7:00AM TO 4:OOPM with a rotating Saturday shift 7:00AM to 12:00PM.

Key Responsibilities

• Lead and oversee daily counter operations, ensuring efficient workflow and outstanding customer service.
• Actively assist customers at the counter, on the phone, and via email, providing expert guidance and recommending solutions.
• Process sales transactions accurately and efficiently through the POS system while maintaining a positive customer experience.
• Coach and mentor Counter Sales Associates and Senior Counter Sales Associates to strengthen product knowledge, selling techniques, and customer engagement skills.
• Drive sales growth by monitoring performance, setting goals, and implementing strategies for upselling, cross-selling, and promoting strategic products.
• Resolve escalated customer issues promptly and professionally.
• Collaborate with Branch Management and Outside Sales to execute local sales initiatives and achieve revenue targets.
• Manage staffing needs, including scheduling, training, and performance evaluations.
• Maintain accurate inventory control, oversee cycle counts, and ensure timely processing of special orders.
• Implement merchandising strategies to optimize product displays and promotional effectiveness.
• Stay current on industry trends and new product offerings to maintain a competitive edge.
• Ensure compliance with company policies, safety standards, and operational procedures.

Requirements

• 5+ years of experience in counter sales, customer service, or related industry; plumbing/HVAC experience strongly preferred.
• Proven ability to lead teams and drive sales performance.
• Advanced product knowledge and consultative selling skills.
• Strong leadership, coaching, and conflict resolution abilities.
• Excellent communication and relationship-building skills.
• Digital literacy and ability to analyze sales and inventory data.
• Highly organized, self-motivated, and results-oriented.
• Ability to lift up to 50 lbs and stand for extended periods.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information