Coupa Tier 3 Systems Administrator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coupa Tier 3 Systems Administrator based in India.

Join an enterprise technology environment where procurement systems, financial integrations, and operational reliability are essential to business success. As a Senior Coupa Systems Administrator, you will serve as the highest level of technical escalation for complex platform issues, ensuring system stability, performance, and continuous improvement. You will oversee key procurement capabilities, including strategic sourcing, contract lifecycle management, supplier administration, and purchasing workflows. Working closely with business stakeholders and technical teams, you will translate operational requirements into scalable solutions while maintaining strong governance and data integrity. You will also support major implementation initiatives, optimize production environments, and manage integrations with enterprise systems such as SAP ERP and SAP Concur. This fully remote opportunity in India is ideal for an experienced professional who combines deep Coupa expertise with strong troubleshooting, systems integration, and project delivery skills.

Accountabilities

Manage Tier 3 technical escalations: Act as the primary escalation point for complex incidents, configuration challenges, and system defects within the Coupa platform, ensuring timely resolution and minimal business disruption.
Administer Coupa Sourcing: Manage and optimize sourcing functionality, including strategic sourcing events, bidding processes, and related workflows, to support efficient and effective procurement operations.
Oversee contract lifecycle management: Administer the Coupa Contract Lifecycle Management (CLM) module, maintaining contract governance, streamlining approval workflows, and supporting compliance with organizational policies.
Manage supplier information and relationships: Maintain supplier data accuracy and integrity, oversee supplier onboarding and ongoing record management, and ensure supplier management processes operate effectively.
Optimize procurement workflows: Configure and support Coupa Procurement functionality, including requisitioning and purchasing processes, to improve usability, efficiency, and compliance with procurement policies.
Lead implementation initiatives: Support and manage end-to-end Coupa implementation projects, covering planning, configuration, data migration, testing, deployment, user adoption, and post-launch stabilization.
Ensure production system reliability: Monitor production operations, investigate recurring incidents, perform root cause analysis, and implement sustainable corrective actions to prevent future disruptions.
Manage enterprise integrations: Configure, monitor, and troubleshoot integrations between Coupa, SAP ERP, and SAP Concur to maintain accurate data exchange and consistency across procurement, finance, and related business systems.
Maintain system administration and security: Oversee user administration, role-based access configuration, system maintenance, and platform settings to support secure and reliable operations.
Drive continuous improvement: Identify opportunities to enhance system performance, automate repetitive processes, improve procurement workflows, and align platform capabilities with evolving business needs.
Collaborate with stakeholders: Work with business users, procurement teams, finance specialists, and technical stakeholders to resolve issues, prioritize enhancements, and translate complex requirements into effective technical solutions.
Requirements
Professional experience: At least 8 years of professional experience in IT services, enterprise application administration, or related technical roles, with specialized expertise in Coupa platform administration and support.
Coupa platform expertise: Strong hands-on experience administering and supporting Coupa, particularly the Sourcing, Contract Lifecycle Management (CLM), Supplier Management, and Procurement modules.
Tier 3 production support: Demonstrated experience handling complex production incidents, advanced troubleshooting, root cause analysis, system configuration issues, and critical escalations in enterprise environments.
Enterprise systems integration: Proven experience supporting and troubleshooting integrations between Coupa and SAP ERP, as well as SAP Concur, with an understanding of data consistency and cross-system dependencies.
Coupa administration: Strong knowledge of user management, role configuration, platform settings, system maintenance, access controls, and operational support procedures.
Implementation and deployment experience: A successful track record of participating in or leading major Coupa implementation projects, including requirements gathering, configuration, data migration, testing, go-live, and post-implementation support.
Technical problem-solving: Strong analytical and troubleshooting abilities, with the capacity to investigate complex system behaviors, identify underlying causes, and implement reliable, long-term solutions.
Business process understanding: Ability to understand enterprise procurement workflows, sourcing activities, contract governance, supplier management, and purchasing operations.
Requirements analysis: Demonstrated ability to translate complex business requirements into practical technical configurations and system enhancements while balancing operational needs and platform capabilities.
Data integrity and security: Knowledge of data management principles, access controls, system security, and governance practices required to maintain reliable enterprise applications.
Communication and collaboration: Strong written and verbal communication skills, with the ability to work effectively with technical teams, procurement professionals, finance stakeholders, and business users.
Ownership and continuous improvement: A proactive, detail-oriented approach to incident resolution, system optimization, stakeholder management, and the ongoing improvement of enterprise procurement technology.
Benefits
Competitive annual salary: Compensation ranging from ₹15–18 lakh per annum (LPA), as indicated in the original job listing.
Remote work flexibility: Fully remote work arrangement within India, offering flexibility in managing your work environment.
Full-time employment: A full-time opportunity within the IT services sector.
Enterprise technology exposure: The opportunity to work with enterprise procurement systems and integrations involving Coupa, SAP ERP, and SAP Concur.
Technical career development: Opportunities to deepen expertise in procurement technology, enterprise application administration, production support, and systems integration.
Project ownership: Exposure to major implementation initiatives, complex technical escalations, and platform optimization projects.
Cross-functional collaboration: Work with procurement, finance, IT, and business stakeholders to deliver solutions that improve enterprise operations.