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Virginia, United States
Remote only
Docketly · Remote · Full-time · $20–$22/hour
Close the coverage gap. Every hearing, every day.
When a law firm needs an attorney in a courtroom on short notice, Docketly delivers, and you're the person who makes that happen. As an Operations Associate on our Coverage team, you own a live book of court hearings and work the phones, texts, and email to lock in attorney coverage before the clock runs out. The job is part dispatcher, part closer, part account manager: fast, measurable, and never boring.
This isn't a role where you wait for work to come to you. You'll negotiate fees in real time, make confident calls under pressure, and keep hearings on track and clients in the loop, all while protecting the numbers that keep the business healthy.
About Docketly
Docketly, a sister company to ABC Legal Services, is a fast-growing legal-tech company based in Longmont, Colorado. For the creditors' rights industry, we make hiring a stand-in attorney easy, fast, and reliable. By pairing our proprietary software with a nationwide network of attorneys, we've redefined what's possible in legal support services, and we're growing fast.
What you'll do
What success looks like
You'll be measured on clear, daily metrics: how fast hearings get covered, how few get dropped, how efficiently you work your book, and how well we hold to cost targets. If you like a scoreboard and a number to beat, you'll feel at home. If you'd rather not be measured, this isn't the role.
A day in this role
No two days are identical, but the rhythm is steady. You start the morning on your highest-priority open hearings, calling, texting, and emailing attorneys to lock in coverage before court. Midday, you triage new and at-risk hearings, negotiate fees when a market is tight, and keep law-firm clients updated on status. Throughout the day you onboard new attorneys, resolve scheduling and conflict issues as they surface, and keep your records clean. You close out by setting up tomorrow's coverage and handing off anything still in motion. It's on-site in Longmont, Monday through Friday, alongside a coverage-operations team that solves problems together.
What we're looking for
Required
Preferred (nice to have, not required)
Core skills
You'll thrive here if you've worked in…
Inside sales, SDR/BDR, account management, collections, high-volume call centers or outbound sales, staffing, dispatch, or gig-platform operations. Anywhere speed, persistence, and relationship-building were the job, and you picked up the phone, hit a quota, and solved problems under pressure.
Compensation & benefits
Pay: $20–$22 per hour (this is the full hourly range; there is no sales commission). Your starting rate depends on experience.
Growth, not commission: We promote from within. Strong Operations Associates move up a defined ladder toward senior specialist and supervisor roles as they build their track record.
Benefits:
Schedule & location
Why Docketly
You'll join a collaborative, supportive team that runs on input and ideas. Daily huddles and team meetings are where we share challenges, brainstorm solutions, and improve how we work. The pace is fast and the standards are high. So is the opportunity to grow with a company that's scaling.
Docketly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need a reasonable accommodation to participate in the application or interview process, let us know.