CP&D Senior Manager

Accountabilities

• Develop and execute account management and partnership plans for a portfolio of schools, groups, districts, and/or school systems, aligning priorities with partner needs and organizational objectives.

• Build and maintain trusted relationships with key stakeholders, including senior school and system leaders, and represent the organization in high-level engagements.

• Act as a primary point of contact for partners, helping them navigate governance, organizational change, programme implementation, and evolving priorities.

• Co-create partnership strategies with stakeholders that establish clear and sustainable value for both partners and the organization.

• Provide proactive support throughout the programme lifecycle through individual and group engagements, connecting schools and systems with appropriate expertise, services, and resources.

• Use partner data, feedback, and contextual insights to identify needs, improve support, and inform portfolio planning.

• Coordinate with relevant service teams to ensure authorization and evaluation processes reflect the needs and expectations of individual schools and education systems.

• Provide clear contextual information and priorities for authorization and evaluation visits, and use resulting outcomes and reports to shape ongoing support.

• Identify retention, viability, and relationship risks early, agree mitigation actions with partners and internal stakeholders, and monitor progress toward resolution.

• Lead issue resolution and service recovery activities, including responding to complaints and low-satisfaction feedback and ensuring appropriate follow-up.

• Manage attrition cases consistently and use evidence and data to support sound decisions and retention strategies.

• Identify and develop sustainable growth opportunities, including new programmes, expanded cohorts, and relevant services or offerings.

• Build stakeholder understanding and advocacy while connecting partners with relevant professional learning, consultancy, and broader networks.

• Adapt portfolio strategies to local education policy, market conditions, stakeholder expectations, and system-level priorities.

• Maintain accurate account information in Salesforce or similar CRM systems and share relevant insights with leadership and internal teams.

• Identify trends, opportunities, and risks within the portfolio and provide actionable recommendations to CP&D leadership.

• Contribute to change initiatives, projects, portfolio planning, and cross-functional activities that improve partnership and service outcomes.

Requirements:

• Hold a bachelor’s degree in Education, Business, or a related field; a master’s degree is preferred.

• Bring experience in education leadership, school improvement, change management, or a closely related environment.

• Demonstrate an understanding of different school contexts, including public, private, and/or international education systems.

• Have experience managing partnerships, strategic accounts, or portfolios, including responsibility for retention, issue resolution, stakeholder engagement, and growth opportunities.

• Demonstrate strong stakeholder management and facilitation skills, particularly when working with senior education leaders and decision-makers.

• Possess strong analytical skills and the ability to interpret data, identify trends, translate insights into actions, and make evidence-based recommendations.

• Have strong project and portfolio planning capabilities; relevant professional accreditation is an advantage.

• Communicate clearly and persuasively in both written and verbal formats, with the ability to present information, influence stakeholders, and facilitate discussions.

• Be fluent in English; additional relevant local language skills are an advantage.

• Demonstrate cultural awareness and comfort working across different educational contexts, cultures, functions, and stakeholder groups.

• Be collaborative, adaptable, and capable of balancing strategic planning with hands-on relationship and portfolio management.

• Have strong organizational skills and the ability to manage multiple priorities, stakeholders, risks, and initiatives simultaneously.

• Be proficient with Microsoft Office tools and preferably have experience using Salesforce or a similar CRM platform.

Benefits:

• Salary range of $117,657–$150,000, with compensation determined by factors including local labor market conditions, education, experience, and relevant certifications.

• Full-time, regular permanent employment.

• Flexible work arrangements, with the role operating from the Washington, DC office and open to remote work.

• Medical, dental, and vision coverage.

• Voluntary benefits, including pet insurance and FSA options.

• Annual leave plus 14 public holidays.

• 401(k) retirement plan with a 10% contribution.

• Paid parental leave.

• Life assurance providing coverage of 4x annual salary.

• Employee Assistance Program.

• Continuous professional development opportunities.

• Health and wellness programs.

• Additional sponsored employee perks.

• Opportunity to manage a strategic portfolio of education partnerships and engage with senior stakeholders across diverse school systems.

• Exposure to international education, school improvement, partnership development, and large-scale programme implementation.