Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
We are seeking a motivated CPQ Product Owner Analyst to support the North America (NAM) CPQ platform by managing and resolving incoming defects and providing effective solutions. This individual will play a key role in ensuring smooth operations by working collaboratively with the development team, sales representatives, distributors/resellers, and other stakeholders, while documenting solutions to business challenges, managing change initiatives, and conducting data analysis through Salesforce reporting.
Key Responsibilities
Collaboration with Development Team
Partner with developers to execute solutions for identified issues.
Ensure issues are resolved within agreed timelines, while maintaining product reliability and performance.
Stakeholder Support
Provide technical and functional support to sales representatives, distributors, finance and resellers as needed.
Address queries and ensure stakeholders have the necessary tools and resources to use the CPQ platform efficiently.
Change Management and Training
Conduct training sessions for partners, distributors, and resellers to help them understand new CPQ capabilities and updates.
Resolve any issues or concerns raised by partners and users, ensuring smooth adoption of platform changes.
Data Analysis and Reporting
Generate reports in Salesforce for data analysis to identify trends, insights, and areas requiring improvement.
Prepare and present key data to stakeholders to support informed decision-making.
Solution Documentation
Create detailed user story documentation for solutions provided to business problems.
Maintain clear, organized records to support knowledge sharing and future references.
Defect Management and Triage
Analyze and prioritize incoming defects for the NAM CPQ platform.
Identify root causes and propose actionable solutions to resolve issues promptly.
Continuous Improvement
Collaborate with teams to identify areas for process or system improvements based on feedback and defect reviews.
Support efforts to enhance the CPQ platform’s usability and performance.
Qualifications
Education: Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
Experience:
2–3 years of experience in a product owner, business analyst, or similar role.
Exposure to CPQ platforms is highly desirable
Technical Skills:
Basic understanding of Salesforce CPQ processes, workflows, and tools.
Ability to generate and analyze reports in Salesforce.
Proficiency in analyzing data and providing actionable insights.
Key Competencies
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to work collaboratively with cross-functional teams and stakeholders.
Self-motivated, with excellent organizational abilities and attention to detail.
Preferred Skills
Familiarity with Salesforce CPQ or other CPQ platforms.
Basic knowledge of Agile methodologies.
Experience working with sales operations teams and distributors/resellers.
Experience in conducting training sessions and managing change initiatives.
Strong proficiency in Salesforce reporting tools and dashboards.
Compensation:
This position offers an annual base salary typically between $ 77000 and $ 112000
Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.
Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.
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Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
