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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. As a result of listening to our employees, CRC Benefits earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.
The BenAdmin Specialist will direct the day-to-day operations of the BenAdmin support and connections workflow and activities.
Required Responsibilities:
- Own end-to-end setup of carrier and vendor connection and post-production support.
- Act as a liaison and first point of contact between BenAdmin vendor, carrier, client, and CRC Benefits.
- Provide expertise and guidance to internal and external partners by responding to requests in a timely manner.
- Resolve data discrepancies between the carrier and vendors.
- Investigate the root causes of discrepancies, define and implement enhancements through the process to improve client experience.
- Support vendor partner connections.
- Contribute to special operations projects.
- Assist with maintaining documentation as needed to grow process documents.
- Coordinates and communicates with appropriate partners to handle support requests.
- Answer routine client and internal partner questions.
- Become a subject matter expert with our BenAdmin vendors and CRC Benefits technology.
- Stay updated with new features and processes for our vendors and the technology that CRC Benefits utilizes.
- Physical requirements include sitting, speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling, and the ability to lift up to 25lbs.
- Occasional long, irregular hours during peak times.
- Travel up to 20%
- Other duties as assigned by manager
Required Qualifications:
- High school diploma or General Education Degree (GED) (required)
- Minimum 2 years in supporting Benefits Administration support supporting EDI or API Integration (required)
- Minimum 2 years of Benefits Administration technology experience (required)
- Technical skills including creating/maintaining spreadsheets, learning new systems, and interacting with various databases
- Demonstrated working knowledge of the insurance industry
- Excellent customer service and interpersonal skills
- Strong written and verbal communication skills
- Strong knowledge of Microsoft Office, specifically Excel, Word, PowerPoint and Outlook; proficient in web browsers
- Communicate effectively with all levels of internal and external personnel, both verbally and in writing
- Excellent oral and written communication skills
- Ability to work with others on projects and within a team
- Ability to understand and carry out instructions furnished in written, verbal, and diagram form
- Ability to work in a fast-paced and evolving environment
- Excellent organizational and time management skills to ensure all deadlines are met
- Ability to juggle shifting priorities and deadlines with various complex issues at a departmental or functional level.
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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