Creative Manager

Who is Shift?

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

About the Role

As a Creative Production Specialist at Shift, you will ensure our brand is presented clearly and consistently across every touchpoint. You’ll be hands-on in producing engaging design work, building robust templates for self-service content creation, and, over time, overseeing creative produced by others using these tools.

Your day-to-day will see you managing a broad range of briefs, from digital and campaign assets to print, event, and long-form publishing work. Working closely with the Senior Brand Manager and Senior Digital Manager, you’ll collaborate with stakeholders across the business to shape creative briefs, agree on timelines, and deliver high-quality outcomes that reflect Shift’s brand values.

Main Duties & Responsibilities

• Maintain visual consistency and creative quality across all Shift channels, applying the brand system with attention to detail and craft.

• Manage the production and execution of creative briefs, including negotiating scope, priorities, and timelines with stakeholders.

• Design, build, and maintain Microsoft and Canva templates for self-serve content creation across the business.

• Review and approve creative work produced by others across the business.

• Deliver typesetting and desktop publishing for reports, documents, and collateral.

• Design digital and social advertising assets.

• Produce event collateral, including signage and trade stand materials.

• Publish light, repeatable web content on templated layouts.

• Progressively take over creative and publishing approval from the Senior Digital Manager as your judgement is demonstrated.

Skills & Experience

• 5+ years’ experience in graphic design, creative production, or a related field

• Demonstrated experience producing creative across digital, social, email, print, and event channels

• Strong experience typesetting and producing long-form documents such as reports

• Proven ability to work within an established brand system

• Confident in stakeholder engagement, including shaping briefs and managing timelines

• Experience managing competing priorities and working to tight deadlines

• Advanced proficiency in Adobe Creative Suite, including InDesign

• Proficient in Canva, including building and managing templates

• Skilled in Microsoft PowerPoint (building/updating templates, designing polished presentations), with working knowledge of Word and SharePoint

• Working knowledge of WordPress (or an equivalent CMS), HTML for pre-built eDM templates, and CRM platforms

• Strong attention to detail and a high standard of visual craft

Qualifications

• Advanced proficiency in Adobe Creative Suite (including InDesign)

• Proficient in Canva (including template management)

• High proficiency in Microsoft PowerPoint (template design and updating), with working knowledge of Word and SharePoint

• Working knowledge of WordPress or an equivalent CMS, HTML for pre-built eDM templates, and CRM platforms

• Demonstrated attention to detail and a strong standard of visual craftsmanship

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Key benefits:

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.

• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.

• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.

• Family support – industry leading 26 weeks paid parental leave.

• Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.

• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.

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