At Standard Textile, we’re dedicated to providing comfort and care across generations. Guided by our values, we focus on solutions that serve our customers, support our associates, and strengthen our communities. Since 1940, we’ve remained committed to creating better textiles—delivered seamlessly by experts who care.
We are seeking a detail-oriented and customer-focused Credit and Collections Representative to join our Credit & Collections Department. This position is responsible for managing customer accounts, collecting outstanding receivables, resolving payment issues, maintaining accurate records, and providing exceptional customer service while ensuring compliance with company policies and procedures.
Responsibilities Include:
Customer Service
- Contact customers via phone, email, and written correspondence regarding overdue accounts and payment status.
- Maintain a professional and courteous demeanor during all customer interactions.
- Provide payment reminders, account statements, and payment options as needed.
- Respond to customer inquiries regarding billing, payments, and account balances.
- Assist customers in resolving issues that may impact payment activity.
- Build and maintain positive customer relationships while supporting timely payment collection.
Credit and Payment Processing
- Process customer payments and accurately update account information.
- Reconcile payments against outstanding balances and maintain accurate financial records.
- Investigate and resolve payment disputes and discrepancies in a timely manner.
- Monitor customer credit limits and manage order holds and releases in coordination with Sales and Customer Service.
- Research and resolve customer deductions, short payments, and credit memo requests.
Documentation and Recordkeeping
- Maintain detailed records of customer contacts, communications, payment history, and collection efforts.
- Ensure documentation is current and accurate for all assigned accounts.
- Prepare collection activity reports, aging analyses, and other performance metrics as requested.
Negotiation and Resolution
- Negotiate payment arrangements with customers experiencing financial challenges.
- Evaluate customer situations and recommend appropriate resolution strategies.
- Escalate complex or high-risk accounts to management when necessary.
Compliance
- Maintain confidentiality of customer and company information.
- Adhere to company credit and collection policies and procedures.
- Comply with all applicable federal, state, and local laws and regulations governing credit and collection practices.
Team Collaboration
- Partner with Sales, Customer Service, Finance, and other departments to resolve account issues.
- Participate in team meetings, training sessions, and continuous improvement initiatives.
- Provide support to team members during high-volume periods.
- Provide bi-weekly and quarterly updates to the Finance team on account status, including past-due balances, collection progress, and payment arrangements as requested
Qualifications Include:
- Associate or bachelor’s degree preferred; High school diploma or equivalent required.
- 3-5 years of experience in accounts receivable, collections, credit, customer service, or a related field preferred.
- Knowledge of accounts receivable principles, credit terms, and collection practices.
- Strong communication, negotiation, and problem-solving skills.
- Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
- Excellent organizational skills and attention to detail.
- Experience with JD Edwards (JDE/ E1) is a plus.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Why Work at Standard Textile:
- Competitive pay with Career Growth Opportunities
- Full benefits — medical, dental, vision
- Paid Parental and Bereavement Leave
- 401k plan with company match
- “Dress for Your Day” (business casual) Dress Code
- Discount on Standard Textile Products
- Hybrid working environment, both onsite and remote
The hybrid schedule for this role includes in-office work on Tuesdays - Thursdays, and additional onsite days may be required during the training period. Associates are expected to be in the office during this time.
PM21
Proudly, Standard Textile has earned a title of US Best Managed Company for the sixth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.
Standard Textile is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
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