Job Summary: We are seeking a proactive and detail-oriented Collections Analyst to support our North America business. In this role, you will manage a portfolio of credit customers, drive timely collection of outstanding invoices, and maintain strong relationships with both internal stakeholders and external customers. You will partner closely with Finance, Sales, Credit, Cash & Bank, and the Flowserve Global Credit Center to improve cash flow visibility, resolve payment issues, and support accurate forecasting and compliance activities.
Responsibilities & Requirements:
- Manage and actively collect a portfolio of customer accounts, ensuring open invoices are followed up on in a timely and professional manner.
- Review daily customer payments, reconcile collection activity, and maintain accurate, transparent collection notes.
- Communicate regularly with customers through email, phone, and Microsoft Teams to discuss payment status, payment commitments, invoice disputes, and resolution plans.
- Provide biweekly portfolio status updates, highlighting collection challenges, unresponsive customers, rejected invoices, disputes, and recovery opportunities.
- Collaborate with Finance to assess realistic collectible amounts and support cash forecasting based on customer payment commitments and account status.
- Partner with Finance Business Partners, Regional Account Managers, Sales Representatives, Cash & Bank teams, and the Flowserve Global Credit Center to resolve collection-related issues.
- Identify invoice, payment, and collection issues; open dispute cases and escalate complex matters when needed, serving as a first escalation point for Associate-level team members.
- Review sales orders on hold, support month-end close activities, prepare SOX and audit evidence, and contribute to process reviews related to customer credit-line management.
Preferred Experience / Skills:
- 2–5 years of relevant experience in collections, accounts receivable, credit, cash application, or a related finance function.
- Secondary studies or a bachelor’s degree in Finance, Economics, Accounting, or a related discipline is preferred.
- Experience supporting customers or operations in North America is an advantage.
- Strong English verbal and written communication skills; additional language skills are a plus, depending on business needs.
- Ability to build effective, professional relationships with external customers and cross-functional internal partners.
- Familiarity with managing customers who purchase on credit, including payment terms, credit exposure, and collection follow-up.
- Basic knowledge of ERP systems such as Oracle or SAP is preferred.
- Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
- Strong analytical, research, problem-solving, and organizational skills, with close attention to detail and a continuous-improvement mindset.
