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Manchester, England, United Kingdom
Hybrid
End Date
Tuesday 03 November 2026Salary Range
£30,201 - £31,790We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job ShareJob Description Summary
Title: Credit ControllerJob Description
As we continue to grow, we're looking for a proactive and customer-focused Credit Controller to support the effective management of rent arrears and debt recovery across our property portfolio. This is an excellent opportunity to join a busy, fast-paced environment where your work will make a direct impact on business performance and customer outcomes.
Working closely with residents, guarantors, colleagues, and external partners, you'll play a key role in ensuring accounts are maintained accurately, arrears are minimised, and customers receive fair and consistent support.
Role Purpose
The Credit Controller is responsible for supporting the collection of rent and other outstanding charges across Lloyds Living's portfolio. The role focuses on maintaining accurate records, engaging with customers to resolve payment issues, negotiating repayment arrangements, and supporting the recovery of debt in line with company procedures and regulatory requirements.
This position requires strong communication skills, excellent attention to detail, and a confident yet empathetic approach when dealing with customers in a variety of circumstances.
Key Responsibilities
Credit Control
Customer & Stakeholder Engagement
Reporting & Administration
Compliance
About You
You'll be a confident communicator with previous credit control experience and the ability to handle challenging conversations professionally. You'll be organised, resilient, and comfortable balancing commercial objectives with delivering a positive customer experience.
Essential Skills & Experience
Desirable Skills & Experience
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
