Critical Facility Engineer (Data Center)

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Job Title

Critical Facility Engineer (Data Center)

About your role:

Your primary responsibility is to assist in maintaining continuous up-time of the Data Center.  This is accomplished by monitoring critical Data Center support systems and responding to alarms caused by faults and failures.  The ideal candidate has a strong operational mindset, understands the importance of uptime, and is comfortable working in a fast-paced environment where safety, documentation, and attention to detail are essential.

What you’ll do:

• Operate, monitor, and support critical facility systems including UPS systems, generators, switchgear, PDUs, ATS/STS equipment, HVAC systems, chillers, CRAH/CRAC units, pumps, cooling towers, fire detection, fire suppression, and building automation systems
• Visual inspections and readings of equipment and systems to ensure reliable data center operations
• Respond to alarms on critical systems throughout the facility and trouble shoot and take necessary actions to maintain critical Data Center systems
• Contact appropriate vendor and/or contractors to respond
• Perform testing on equipment and systems and complete tasks as part of a preventive maintenance schedule
• Assist with troubleshooting electrical, mechanical, and environmental issues that may impact data center uptime or customer service availability
• Clean all critical equipment as needed or as part of preventive maintenance and support maintenance tasks performed by vendors
• Your shift follows a two-week rotating schedule with a 12-hour shift from 6:00 AM to 6:00 PM EST and you must be open to cover for other technicians who are on PTO when needed

Experience you’ll need to have:

• 4+ years of experience in one of the following: electrical and/or mechanical, large generator systems, UPS systems operation, power distribution, mechanical plant operations
• 2+ years of hands-on data center experience in critical facilities operations, maintenance, or a closely related mission-critical environment
• Ability to utilize Microsoft Office Software including Microsoft Word, Excel, Power Point, and Teams
• High school diploma or equivalent required; technical school, trade certification, military technical training, or related coursework preferred

Experience that would be great to have:

• Familiarity with building management systems, electrical power monitoring systems, CMMS platforms, and service ticketing systems
• Knowledge of UPS systems, generators, switchgear, chillers, CRAH/CRAC units, cooling towers, fire alarm systems, and fire suppression systems
• Experience working with vendors, reviewing service reports, escorting contractors, and supporting maintenance or repair activities
• Understanding of industry safety standards and best practices, including OSHA, NFPA 70E, and lockout/tagout procedures
• Technical certifications related to electrical, HVAC, mechanical systems, data center operations, or critical facilities maintenance

How you’ll work:

• This role is on-site position. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences helps you with your overall onboarding experience and lead to stronger productivity.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• This role requires use of a computer and audio equipment.

Important info about this role:

• Must be able to lift 50 pounds and climb ladders while working at heights of 6 to 12 feet and stand on your feet for the majority of your shift
• Must be willing to work flexible hours, including nights, weekends, and holidays, as needed to support 24/7 data center operations
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.