LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences.
Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products.
YOOX and THE OUTNET, jointly comprising the off-price segment of LuxExperience, are the leading destinations for multi-brand off-season online luxury shopping. The NYSE listed group operates in key markets worldwide.
YOOX is the multi-brand digital platform for long-lasting fashion, design and art. It offers a curated edit of past-season collections from leading brands, alongside unique and hard-to-find pieces.
Since 2000, YOOX has built a global community of style-conscious customers, making luxury more accessible beyond seasonal cycles. Its model combines value, extended product lifecycle and a broad assortment across womenswear, menswear, kidswear and lifestyle. Through creative brand collaborations and cultural initiatives, the platform connects product with self-expression, enabling more personal and meaningful ways to experience fashion. YOOX is part of LuxExperience, the leading digital, multi-brand luxury group.
YOOX are now seeking a talented CRM Campaign Developer to join the CRM team. Some of the essentials for you to know are:
Location: Our offices in Milan, Italy
Department: Digital Marketing / CRM
Reporting into: MarTech Solutions Manager
Working Model: Hybrid
Contract Type: Permanent
Potential Start Date: July 2026
Role Purpose:
As a CRM Campaign Developer at YOOX, the position will be the engine behind YOOX communications. You won't just "send emails"—you will orchestrate a seamless customer journey across multiple touchpoints on a global scale.
Here is a breakdown of what you’ll be doing:
Campaign Orchestration: Take full ownership of the build and deployment of 360° communications (web/app banners, emails, in-app and push notifications, and clustered banners).
Data-Driven Personalization use of data to deliver highly personalized, relevant content to our global customer base.
Performance Optimization: Support ongoing A/B testing to ensure continuous improvement of KPIs.
Technical Best Practice: Act as the key point of contact for the Art team regarding email templates, ensuring layouts are optimized for performance and deliverability.
Advanced Segmentation: Manipulate data sets to target key regions and customer segments with precision.
Partnership: Work closely with our Email Service Provider to ensure technical best practices and deliverability standards are met.
The type of person we are looking for:
We are looking for a hybrid talent: someone who is technically savvy, data-oriented, and has a keen eye for design
Prior experience using a professional ESP (e.g., Salesforce Marketing Cloud, Braze, SAP Emarsys)
Strong understanding of HTML and CSS specifically for email, with the ability to troubleshoot and enhance code for cross-client rendering
Fundamental knowledge of Figma or Photoshop for quick graphic tweaks, asset cropping, and text translations
Proven ability to thrive in a fast-paced, entrepreneurial environment, managing multiple deadlines without sacrificing attention to detail
Ability to put data at the forefront of every creative and technical decision
Excellent organizational skills and a collaborative spirit—you enjoy working within a team while remaining self-motivated
Prior experience with Push Notifications and mobile-first CRM strategies is a significant advantage.
Fluency in English and Italian language
From the moment you join LuxExperience, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.