CRM / Commerce Technical Lead

Job Description:

We Dream. We Do. We Deliver.

At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.

We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

Key responsibilities: 
• Oversee the engineering team in the development of scalable digital 
platforms in the CRM & Loyalty Domain 
• Bear responsibility for content within their field of expertise. 
• Exhibit recognized expertise in at least one relevant technology or 
topic. 
• Drive interfaces to other fields, ensuring seamless collaboration and 
integration. 
• Lead and guide teams from junior to senior levels. 
• Provide outstanding customer service and manage relationships with 
diverse customers. 
• Embody the Merkle vision and serve as a company 
ambassador. 
• Contribute to the vision and strategy of the team. 
• Act as a subject matter expert (SME) for pitches and client work. 
• Oversee the architecture, development, and integration of the CRM & 
Loyalty platform, guiding the engineering team to deliver innovative 
solutions that enhance customer engagement and align with the 
domain’s business strategies and technical standards

Why choose Merkle?

Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we’ve been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.

Collaborative Culture: At Merkle, your ideas and contributions truly matter. You’ll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

These are some of the things we offer:

🏝️ 25 days of holidays
💝 2 volunteer days for charitable activities
💖 Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assistance program to support your well-being
🕐40-hour week & overtime compensation

⏰ Flexible working hours model (flextime)
💻State-of-the-art, creative office space with ergonomically equipped workstations
🎓 Full access to Dentsu Academy, on-site learning sessions, online language courses
💸 Referral bonus program 
✈️Workation possibility
🍹 Team events: company parties, monthly breakfasts, aperos

*At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

#LI-MERKLE

Location:

Geneva

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent