CRM D365 - QA- Associate

Industry/Sector

Insurance

Specialism

Microsoft

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

• Testing releases of new or modified custom applications developed using Microsoft/Azure technologies.
• Testing releases of new D365 F &O application, assuring the quality of scalable software solutions by collaborating with business partners to realize the full capability of D365, supporting all quality assurance tasks, test plan preparation, test cases for customizations, extensions, configurations, and integrations.
• Performing functional,data migration, integration, and regression testing.
• Creating test plans and detailed test cases using Azure DevOps or similar tool (preferably Azure DevOps);
• Documenting any defects found during the daily testing activities and track them to resolution.
• Hands-on experience in writing the test cases based on requirements and ability to execute the test cases independently
• Supporting DevOps development teams test planning and execution, and code reviews.
• Participating in release activities and post-release support activities.
• Supporting user story mapping, sprint planning, estimation, and feature walk-throughs.
• Participating in user acceptance testing and maintenance of documentation.
• Reviewing the test plan implications of Change Requests.
• Contribute to/prepare ad-hoc reports and presentations for PMO, Clients etc.
• Staying upto date with industry best practices with regards to testing and test automation

The Opportunity

• When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
• As part of the Business Application Consulting team you are positioned to contribute to innovative solutions using Microsoft Dynamics CRM. As an Associate you are expected to embrace a learning mindset, take ownership of your development, and actively engage with varied clients and team members, turning challenges into opportunities for growth.

Responsibilities

• Assist in the development of Microsoft Dynamics CRM solutions
• Collaborate with stakeholders to gather and analyze requirements
• Support the customization and deployment of CRM applications
• Engage in testing and validation of system features
• Document processes and maintain project records
• Participate in user training and support activities
• Analyze data to inform CRM strategies and improvements
• Stay updated on industry trends and CRM recommended practices

What You Must Have

• Bachelor's Degree
• 2 years of experience in Microsoft Dynamics CRM
• Oral and written proficiency in English required

What Sets You Apart

• 2 to 5 years of experience
• Microsoft certification on Dynamics 365 CE modules preferred
• Excelling in technical architecture and strategy development
• Committing to understanding business operations and commercial awareness
• Adapting to diverse client needs and team dynamics
• Engaging in continuous learning and personal development
• Collaborating effectively across teams and maintaining positivity
• Analyzing data to discern patterns and inform solutions

Travel Requirements

Not Specified

Job Posting End Date