This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Data Migration Developer based in India.
As a CRM Data Migration Developer, you will play a key role in designing, configuring, and optimizing Microsoft Dynamics 365 Customer Engagement (CE) solutions.
You will work within an Agile environment alongside technical leads, project managers, functional teams, and business stakeholders.
The role offers the opportunity to contribute to complex enterprise CRM implementations supporting high-volume contact center environments.
You will help connect CRM platforms with contact center applications, self-service portals, ERP systems, payment gateways, and other enterprise technologies.
Your work will directly influence system performance, data flow, user experience, and adoption across critical business processes.
You will also contribute to continuous delivery, application lifecycle management, training, optimization, and ongoing platform improvements.
This is a remote contract opportunity suited to an experienced Dynamics 365 professional who enjoys solving complex technical and integration challenges.
Accountabilities:
- Configure, develop, and maintain Microsoft Dynamics 365 CE CRM solutions based on functional and technical requirements delivered through an Agile backlog.
- Collaborate with technical leads, project managers, functional leads, business owners, vendors, and other stakeholders to deliver enterprise CRM solutions successfully.
- Support the definition and implementation of functional requirements for integrating Dynamics 365 CE with contact center applications, self-service portals, SAP and other ERP systems, payment gateways, and related enterprise platforms.
- Configure Dynamics 365 Customer Service capabilities, including Omnichannel features, Channels, Workstreams, Unified Routing, and related functionality.
- Develop and maintain custom Dynamics 365 CE solutions using .NET, plugins, React, Power Automate, Power BI, and related Microsoft technologies.
- Help ensure seamless integrations, efficient data flows, strong system performance, and alignment between technical customizations and business requirements.
- Build and operate Continuous Integration and Continuous Delivery pipelines while following Application Lifecycle Management, software development lifecycle, and enterprise technology standards.
- Support user training, change management, adoption, and ongoing operational support for Dynamics 365 CE solutions.
- Identify opportunities to improve platform functionality, performance, usability, and overall user experience.
- Lead or participate in project activities related to enterprise systems and independently manage assigned technical tasks and deliverables.
- Develop productive working relationships with technology teams, business owners, project sponsors, vendors, and key clients.
- Follow applicable technology standards, policies, procedures, and development practices while supporting additional responsibilities related to the role.
Requirements:
- Bachelor's degree or equivalent professional education in technology, computer science, engineering, or a related discipline.
- 5+ years of experience developing and configuring business applications within the Microsoft Dynamics 365 CE CRM ecosystem.
- 3+ years of experience configuring Dynamics 365 Customer Service functionality, including Omnichannel, Unified Routing, PCF, and related capabilities.
- 7+ years of .NET development experience, particularly writing plugin code for Dynamics 365 CE.
- 3+ years of React development experience.
- 3+ years of Power Automate experience and 2+ years of Power BI experience.
- Deep understanding of Dynamics 365 CE capabilities, including customization, configuration, security, administration, and user management.
- Strong knowledge of contact center technologies, including telephony and IVR solutions, self-service web portals, and native mobile applications.
- Proven experience delivering at least two Dynamics 365 CE implementation projects within high-volume contact center environments.
- Hands-on experience integrating Dynamics 365 CE with back-office systems such as ERP platforms and payment gateways.
- Familiarity with Agile development methodologies and experience working within structured Application Lifecycle Management and CI/CD environments.
- Proficiency with Microsoft 365 applications, including Teams, Word, Excel, and PowerPoint, as well as Microsoft Azure DevOps testing tools.
- Strong analytical, troubleshooting, and problem-solving capabilities, combined with excellent communication and interpersonal skills.
- Ability to lead and collaborate effectively across cross-functional teams while remaining organized, detail-oriented, and delivery-focused.
- Knowledge of enterprise business solutions, particularly SAP projects, is an advantage.
- Familiarity with ITIL and IT Service Management practices is beneficial.
- Relevant Microsoft certifications are expected, including Dynamics 365 Fundamentals (MB-910), Microsoft Power Platform + Dynamics 365 Core (MB-200), Power Platform App Maker Associate (PL-100), Dynamics 365 Customer Service Functional Consultant Associate (MB-230), and Power Platform Developer Associate (PL-400).
- Candidates should be working toward Power Platform Functional Consultant Associate (PL-200) and Dynamics 365 + Power Platform Solution Architect Expert (PL-600) certifications.
- Recognition as a Microsoft Dynamics Fast Track architect or Microsoft Most Valuable Professional (MVP) is an additional advantage.
Benefits:
- Fully remote working arrangement from India.
- Contract employment offering flexibility within a distributed working environment.
- Opportunity to work on complex, enterprise-scale Dynamics 365 CE implementations.
- Exposure to high-volume contact center environments and sophisticated CRM integrations.
- Hands-on experience across Dynamics 365 Customer Service, Power Platform, .NET, React, Power Automate, Power BI, CI/CD, and enterprise integration technologies.
- Opportunity to collaborate with cross-functional technology, business, and project teams.
- Professional development through exposure to advanced Microsoft technologies, enterprise architecture, and modern Agile delivery practices.
- Opportunity to contribute to meaningful platform improvements, user adoption, system optimization, and digital transformation initiatives.
- Compensation and any additional contractual benefits are provided according to the applicable employment terms.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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