Want to know if this job is worth applying to?
Massy, Normandie, France
Hybrid
L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show.
Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate.
Building on its strong global growth and increasing operational complexity, L-Acoustics is accelerating its digital transformation to better support a customer-centric and data-driven organization.
Within this dynamic, the IT & Digital division, and specifically the Enterprise Applications Services team, acts as a strategic enabler, delivering robust, scalable, and integrated solutions across the Group’s core business domains.
As part of this ambition, the CRM ecosystem plays a critical role in connecting teams, enhancing customer engagement and driving commercial performance globally.
We are now looking for a global CRM Domain Lead (Microsoft Dynamics 365) to take full ownership of this domain and elevate it to the next level.
In this position, you will shape and drive the CRM vision, ensuring strong alignment between business priorities, digital capabilities, and enterprise architecture. You will play a key role in structuring, scaling, and optimizing our global CRM platform, delivering a seamless and high-value experience for users across regions.
Your role and responsibilities:
In this role, your missions will include:
CRM Strategy & Roadmap Ownership:
Product & Delivery Leadership:
Business Partnership & Adoption:
Transformation & Continuous Improvement:
Governance, Performance & Operations:
Your profile and skills:
Education & Experience:
CRM & Technical Expertise:
Delivery & Methodologies:
Business & Leadership Skills:
Language:
Location: 91300 Massy – France.
What we offer
At L-Acoustics, newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following:
Hybrid work policy with remote flexibility
Comprehensive health benefits to support you and your family.
Opportunities for internal mobility and career advancement
A collaborative, international work environment driven by innovation.
Employee events and initiatives that foster community and creativity.
Access to the company’s CSE (Comité Social et Économique), offering cultural, leisure, and social benefits.
A strong focus/emphasis on work-life balance
L-Acoustics supports personal/professional development, diversity, and community engagement—ensuring that every newcomer feels empowered to grow, contribute, and thrive from day one.
We recognize that talent is multifaceted. Our commitment to valuing each individual, giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences. What matters most to us is your passion, your expertise, and your drive to grow. We believe in creating an environment where people can do their best work and thrive together. Even if this role isn’t an exact match, we encourage you to apply. Your unique perspective could be just what our team needs.