This role is based in Auckland, New Zealand
About the Role:
We are seeking a seasoned CRM Technical Architect with deep expertise across Microsoft Dynamics 365 (Customer Engagement / Power Platform) and Azure AI / Generative AI services to design and lead intelligent, enterprise-grade digital solutions.
This role bridges business strategy and technical delivery enabling organisations to reimagine customer engagement, automate processes, and unlock insights through AI-driven innovation. You will play a hands-on leadership role in architecture, solution design, and technical delivery, driving outcomes that align with client objectives and Microsoft’s cloud ecosystem.
Key Responsibilities
Solution Architecture & Design
- Lead end-to-end solution design for Dynamics 365 CE and Power Platform implementations, ensuring scalability, performance, and security.
- Define technical architectures, integration blueprints, and data models across Dynamics 365, Azure, and third-party systems.
- Design and implement AI-infused customer engagement scenarios leveraging Azure OpenAI, Copilot Studio, and Azure Cognitive Services.
- Collaborate with enterprise and data architects to design secure and efficient integration patterns using Azure Functions, Logic Apps, and Service Bus.
AI Engineering & Innovation
- Design, develop, and operationalize Generative AI applications using Azure OpenAI, Azure AI Search, Azure Machine Learning, and Prompt Flow.
- Implement Retrieval-Augmented Generation (RAG) pipelines with vector databases (e.g., Azure AI Search, Pinecone, Weaviate, Qdrant) to enable contextual reasoning.
- Build and manage LLMOps pipelines for fine-tuning, evaluation, and deployment of large language models.
- Develop production-grade APIs and services using Python, FastAPI, or Azure Functions to expose AI capabilities across business applications.
- Stay at the forefront of agentic AI, autonomous workflows, and AI-enhanced copilots, bringing innovative solutions to enterprise clients.
Technical Leadership & Governance
- Provide technical direction to developers, data engineers, and integration specialists across onshore and offshore teams.
- Oversee CI/CD, environment management, and release automation via GitHub Actions, Azure DevOps, and Terraform.
- Ensure solutions comply with Responsible AI and regulatory standards around privacy, transparency, and fairness.
- Contribute to pre-sales activities e.g. workshops, RFP responses, and proof-of-concept design representing Accenture’s Microsoft capability.
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What You’ll Bring
- 8+ years in Microsoft solution delivery, including 3–5 years in solution architecture or technical leadership roles.
- Proven experience designing and delivering Dynamics 365 CE / Power Platform solutions in enterprise environments.
- Strong technical expertise across Azure AI, Azure OpenAI, Azure Cognitive Services, and Azure Machine Learning.
- Proficiency in Python, .NET, or equivalent for custom extensions and integrations.
- Deep understanding of data modeling, integration design, cloud security, and governance frameworks.
- Familiarity with DevOps and automation tools - GitHub, Azure DevOps, Docker, and Terraform.
- Excellent communication and stakeholder engagement skills, with the ability to translate complex concepts into business value.
Preferred Qualifications
- Microsoft Certified: Power Platform Solution Architect Expert or Dynamics 365 Solution Architect Expert
- Microsoft Certified: Azure AI Engineer Associate or Azure Solutions Architect Expert
- Bachelor’s or Master’s degree in Computer Science, Data Science, or Artificial Intelligence
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