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Job Description:
About the Role
We are seeking an experienced CRM Trainer (HubSpot) to lead engaging HubSpot training across four business divisions, with training materials aligned with current CRM processes, standards, and configurations. This role also covers foundational training on ZoomInfo and LinkedIn Sales Navigator, empowering sales teams to maximize these tools and seamlessly integrate them into their daily workflows.
The ideal candidate combines strong CRM knowledge, training expertise, and communication skills to boost user adoption, uphold data standards, and elevate sales productivity.
Key Responsibilities
- Deliver HubSpot training tailored to each division’s sales processes, workflows, and data requirements.
- Conduct refresher and advanced training on new features, updated procedures, and CRM best practices.
- Provide foundational training on ZoomInfo and LinkedIn Sales Navigator, including prospecting features and HubSpot integration.
- Develop and update training guides, job aids, quick reference materials, and recorded walkthroughs.
- Collaborate with sales teams to promote consistent CRM usage while addressing division-specific requirements.
- Host recurring Office Hours to answer questions, demonstrate functionality, troubleshoot issues, and share practical sales workflows.
- Identify recurring training gaps and recommend improvements to documentation, training programs, and CRM functionality.
- Partner with CRM administrators to align training materials with system updates, configuration changes, and integration settings.
- Track training completion, user adoption, and seller feedback to evaluate effectiveness and improve learning programs.
- Coordinate with sales leadership and internal training teams to maintain consistent onboarding content and standards.
Qualifications
- At least 2 years of experience in CRM training, sales enablement, sales operations, or a related field.
- Hands-on experience with HubSpot CRM.
- Experience delivering training to sales teams is strongly preferred.
- Familiarity with ZoomInfo and LinkedIn Sales Navigator is an advantage.
- Advanced working knowledge of HubSpot company, contact, deal, and lead records, pipelines, associations, and reporting.
- Ability to create training materials, facilitate live sessions, and develop hands-on learning exercises.
- Understanding of adult learning principles and effective training methods.
- Knowledge of sales processes, CRM data standards, pipeline management, and activity tracking.
- Familiarity with learning management systems (LMS) is preferred but not required.
Required Skills and Competencies
- Strong presentation, facilitation, and communication skills.
- Ability to explain technical features through clear, practical instructions.
- Patience and approachability when assisting users with varying levels of CRM knowledge.
- Confidence in reinforcing data standards and correcting inconsistent practices professionally.
- Excellent organizational skills to manage multiple training programs and documentation updates.
- Ability to collaborate effectively with CRM administrators, sales leaders, and cross-functional teams.
What We Offer
- Competitive salary package
- Comprehensive HMO coverage
- Early regularization eligibility
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