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The Nutanix SME (L3/L4) is a senior technical specialist responsible for providing expert-level support, administration, and optimization of Nutanix-based infrastructure within a managed services environment. The role focuses on ensuring the stability, performance, availability, and security of enterprise hybrid cloud and hyperconverged infrastructure (HCI) environments through proactive monitoring, incident resolution, troubleshooting, and continuous service improvement.
Acting as the highest level of technical escalation for Nutanix platforms, the SME will work closely with clients, internal engineering teams, vendors, and project stakeholders to resolve complex infrastructure issues, implement changes, support transformation initiatives, and deliver contracted managed services outcomes. The role may also contribute to modernization projects involving virtualization, cloud, backup, disaster recovery, automation, and infrastructure optimization.
Key Responsibilities
- Serve as the primary Level 3/Level 4 escalation point for Nutanix platform-related incidents, problems, and service requests.
- Provide expert administration, support, maintenance, and troubleshooting for:
- Nutanix AOS
- Prism Central / Prism Element
- AHV Hypervisor
- Nutanix Files, Objects, and Volumes
- Nutanix Calm and Automation solutions
- Nutanix Disaster Recovery and Business Continuity solutions
- Monitor and maintain infrastructure health, performance, capacity, and availability across customer environments.
- Investigate, diagnose, and resolve complex infrastructure, virtualization, storage, compute, and networking issues within agreed SLAs.
- Perform root cause analysis (RCA) for critical and recurring incidents and implement preventive measures.
- Review escalated incidents and provide timely ticket updates, documentation, and resolution details.
- Collaborate with vendors including Nutanix, VMware, Microsoft, AWS, and third-party technology partners for issue resolution.
- Support and execute infrastructure changes, upgrades, patches, migrations, and maintenance activities following ITIL best practices.
- Design, implement, and test backup, recovery, and disaster recovery solutions.
- Support hybrid cloud and multi-cloud integrations involving Azure, AWS, and private cloud environments.
- Proactively identify opportunities for automation, operational efficiency, and continuous service improvement.
- Develop and maintain technical documentation, operational procedures, knowledge articles, and runbooks.
- Mentor L1, L2, and junior L3 engineers by providing technical guidance and knowledge transfer.
- Participate in on-call support and major incident management activities when required.
- Contribute to project delivery, infrastructure transformation programs, and new technology implementations.
- Conduct technical reviews, health checks, capacity planning, and infrastructure assessments.
Technical Skills & Expertise
Core Nutanix Technologies
- Nutanix AOS Administration and Support
- Prism Central & Prism Element
- Nutanix AHV
- Nutanix Files, Objects, Volumes
- Nutanix Calm Automation
- Nutanix Flow Security
- Nutanix Leap Disaster Recovery
- Nutanix Cluster and Capacity Management
- Nutanix Lifecycle Manager (LCM)
Virtualization & Cloud
- VMware vSphere / ESXi
- VMware vCenter
- VMware SRM
- Azure Infrastructure Services
- AWS Infrastructure Services
- Hybrid Cloud Technologies
- Hyper-V (desirable)
Infrastructure Technologies
- Enterprise Storage Platforms
- Backup & Recovery Solutions (Veeam, Rubrik)
- Disaster Recovery Technologies
- Windows Server Administration
- Linux Server Administration
- DNS, DHCP, Active Directory
- Enterprise Networking Fundamentals
Automation & DevOps
- PowerShell
- Ansible
- Terraform (preferred)
- GitLab
- Infrastructure as Code (IaC)
- Automation and Orchestration Practices
Knowledge & Attributes
- Strong troubleshooting and analytical skills in complex enterprise environments.
- Ability to independently manage critical incidents and infrastructure escalations.
- Excellent stakeholder and client management capabilities.
- Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
- Proven ability to work under pressure in mission-critical environments.
- Strong documentation and technical writing skills.
- Ability to mentor technical teams and drive operational excellence.
- Customer-focused with a strong commitment to service quality and SLA adherence.
- Excellent communication and collaboration skills across technical and business stakeholders.
Qualifications & Certifications
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.
Preferred Certifications
- Nutanix Certified Professional (NCP)
- Nutanix Certified Advanced Professional (NCAP)
- Nutanix Certified Expert (NCX)
- VMware Certified Professional (VCP-DCV)
- VMware Cloud Provider Certifications
- Microsoft Azure Solutions Architect Expert
- AWS Solutions Architect Associate/Professional
- Veeam Certified Engineer (VMCE)
- Rubrik Certified Systems Administrator
- Red Hat or Linux Administration Certifications
- Ansible Automation Certifications
Experience Required
- 7+ years of experience in Infrastructure, Virtualization, Cloud, or Managed Services environments.
- 3+ years of hands-on experience managing and supporting Nutanix HCI platforms in enterprise environments.
- Strong experience supporting business-critical production systems with 24x7 operational requirements.
- Experience in infrastructure transformation, migration, and cloud adoption initiatives is highly desirable.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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