The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Field Service Engineer executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.
Experienced Field Service Engineer with MSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
Experienced in technical industry is required and/or semiconductor industry experience prefered.
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
Has complete knowledge on product functionality of the main modules/sub-modules.
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.
Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.
Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
Signal gaps and improvement opportunities and reports it to the relevant stakeholders
Maintain and broaden own knowledge, shares best known methods within the work group.
Provide appropriate support and assistance to less experienced engineers on first tasks.
Introduction to the job
customer support engineer who need do PM, schedule action and unscheduled action in daily operation.
work on all activities to make successful reach the target
Role and responsibilities
customer support engineer who need help on operation success
- hands on and troubleshoot in daily operation
- response of KPI target
- response of safety, 6S, PIP, security...etc
- operation improvement and paper work
- escalation when issue can not be solved to next line support
- Quality of daily operation
- CSCM activity for material delivery
- all activities to support operation success
- ...etc
Education and experience
Engineering background of master and bachelor's degree
Skills
Hands on, micro-soft software use...etc
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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