CSCM Customer Site Lead

Introduction to the job

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry. The company offers an integrated portfolio for manufacturing complex integrated circuits.

We, CSCM(Customer Supply Chain Management), are deliver the highest service to customer on Service Material to enhance level of customer chip production.  CSCM is covering inbound, outbound and reverse logistics from/to customer with highest quality and cost efficiency. 

CSCM Site Lead  is essential and critical path to meet ASML’s business and operation.  Lead customer satisfaction by delivering overall supply chain activities(Order Mgmt. Deliver and Shipping, Reverse Logistics) and Planning action on service part and tool from Central to dedicated warehouse.
 

Role and responsibilities

1. SCM performance execution for Samsung service contract 
Overall responsible for assigned site supply chain performance, to include:
• Service contract commitments/targets are met
• Maintain/improve cooperation between local, regional and central supply chain teams for optimal execution.
• Customer interface for dedicated customer sites and deliver customer VOC to related stakeholders to reduce the gap of the field operation
• Keep and improve quality of supply chain service from inbound, outbound and resolve structure issues by alignment with various stakeholders.
• Regular customer reporting for valuable SCM activities

2. Demand and Supply management
• Demand management as representative of CSCM in line with customer demands.
• Main contact to Field Material Availability team, to ensure the balanced demand & supply planning and material availability
• Monitor critical and customer focused materials and ensure effective site coverage. 
• Support new products and sites.

3. Customer Intimacy for Customer Site
• Be the main point of contact for both internal and external customer, to include managing relationship, communication and performances on a day-to-day basis. Meet with and provide complex reports to the external customer Samsung while embedding continuous improvements.
• Customer interface for dedicated customer sites and deliver customer VOC to related stakeholders to reduce the gap of the field operation.

4. Cost Management
• Analysis and monitoring for cost-drivers and motivating to internal stakeholders to reduce SCM cost
• Support Cost reductions programs and initiate new reduction proposals
• Drive operational and cost excellence within CSCM matrix organization.
   - Actively engage in leading cross functional sectors on agreed goals.
   - Strongly own SCM costs to optimize operation costs.
   - Carry on continuous improvement within operation and create structural solutions.

Education and experience

• 9~12 years of relevant field experience in a complex customer oriented (logistics) environment (minimum Bachelor degree in Business Engineering or Supply Chain, preferable master degree)

• SCM experience is preferred

• Knowledge of business complexity, supply chain and/or relevant industry

• Analytical and able to organize and prioritize workload(should be in personal skills)

• Experience in defining and implementing of new processes across the supply chain against agreed costs, proven record on (continuous) improvement-projects

• Familiar with ERP, SAP experience is preferred

Skills

• Leadership skills, drive for results, ability to perform under high pressure and timelines

• Excellent social and communication (both written and verbal) skills

• Service minded and customer dedicated

• Strong data analysis and problem solving abilities

• Result oriented Team player with a convincing pro-active attitude, “can do” mentality, flexible and highly committed

• Advanced competencies in Microsoft Excel and PowerPoint

• Knowledge of ASML supply chain procedures is preferred

Other information

• Location: Hwaseong,  Regular and Irregular visit to Pyeongtaek

• Applications cannot be resubmitted after withdrawal, so please review carefully before submitting.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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