How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...
 
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
 
If this describes you then let’s talk!
 
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $84,500.00 - $129,250.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Regional Ambassador

Hospital for Special Surgery – Regional Markets Team

The Regional Ambassador serves as a strategic connector between Hospital for Special Surgery (HSS) and community physicians, schools, organizations, and key regional partners. This role analyzes referral patterns, identifies growth opportunities, and leads targeted outreach efforts to strengthen relationships, increase visibility of HSS services, and drive referral growth across assigned regions.

As a member of the Regional Markets team, the Regional Ambassador works closely with the Head of North & Latin America Relations and collaborates with HSS clinical leaders, site leadership, service line teams, and community partners. The role includes a substantial field presence—meeting with physician practices, gathering market intelligence, leading community engagement initiatives, and ensuring seamless access to HSS for patients, families, and referring providers.

Key Responsibilities

Relationship Development & Outreach

• Build and strengthen relationships with community physicians, schools, athletic programs, and local organizations to support referral growth and community engagement.
• Identify opportunities for informal collaborations and mutually beneficial partnerships that support the HSS mission.
• Cultivate trusted relationships that enable personal introductions between community physicians and HSS specialists.
• Prepare targeted messaging for visits based on practice needs, prior interactions, referral patterns, and market insights.
• Increase awareness of HSS regional locations, services, programs, and clinical advances.
• Use independent judgment to coordinate high-impact engagements - office visits, virtual meetings, educational events, and community activations.
• Work closely with our Stamford collaborative, build strong relationships with referring physicians.

Strategic Analysis & Market Intelligence

• Analyze internal referral data, demographics, and regional market research to identify key growth opportunities.
• Collect and interpret field intelligence to understand drivers of referral behavior and opportunities to improve access and relationships.
• Provide meaningful business insights to leadership and service line partners based on community conversations.
• Document detailed relationship histories, outreach activities, and market insights.

• Communicate the impact of outreach initiatives to internal stakeholders and leadership.
• Optimize outreach processes to better track, measure, and evaluate program effectiveness.
• Develop innovative collateral and educational materials to support outreach success.

Community Presence & Brand Growth

• Lead public relations, community education, and awareness campaigns to elevate the HSS brand.
• Arrange and participate in community events, school partnerships, sports collaborations, and health-focused initiatives that support regional strategy.
• Facilitate access to HSS for students, athletes, faculty, families, and community members in need of orthopedic care.

Qualifications

• Bachelor’s degree in nursing, healthcare administration, marketing, or related field.
• 5–7 years of clinical, sales, business development, outreach, or healthcare marketing experience.
• Strong general medical knowledge, particularly related to orthopedic services and HSS programs.
• Exceptional interpersonal, communication, public speaking, and relationship-building skills.
• Excellent report writing, documentation, and organizational abilities.
• Proven ability to exercise independent judgment, manage strategic outreach, and work effectively in a field-based role.
• Ideal if lives in the market area that ambassador will represent and has private transportation to commute throughout the communities covered.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.