Introduction to the job
CTM(Customer Technology Manager) ensures that ASML customer team understands customer technology roadmap and node requirements, and helps ASML to develop and deliver the right lithography solutions to customer.
Role and responsibilities
Develop new business for ASML customer
- Understand customer’s future and current nodes and device, and translate to lithography requirements
- Align customer’s future performance requirements for ASML systems and options based on customer input and internal understanding
- Establish future business demand based on customer requirements and ASML’s future technology
- Plan enhancement strategy for installed base with customer stakeholders
- Establish customer engagement strategy and business development plans for ASML products
- Deliver information on ASML new products and technologies to the customer stakeholders
Deliver ASML System business in time
- Design and execute annual customer roadmap meetings at high management level and engineering level
- Support HVM customer meetings and understand customer requirements for the current nodes
- Lead new system evaluation projects working with customers and CS (Customer Support) engineering teams
- Manage sales orders to closure for the first new systems
Drive collaboration
- Work with HQ business line to develop and execute new product business
- Collaboration with customer stakeholders to understand and align technology roadmaps
- Korea customer team collaboration across Customer Support, Account Management to ensure all customer unmet needs are met in product performance and service
Education and experience
Skills
- Proven ability to structure and lead technology discussions with multiple parties
- Understands the customer technology cycle and process
- Proven organizational skills to align multiple stakeholders
- Exceptional strategic thinking and planning skills; determines priorities and organizes actions effectively; is structured and timely in execution.
- Demonstrates ability to build bridges between Business Lines, Account team and Corporate marketing
- Demonstrates capability to influence without authority in cross sector management (business lines, logistics, factory, 3rd line, etc.); strongly influences all levels of the organization: able to motivate, drive, steer and convince others.
- Ability to explain complex technical matters in simple terms.
- Ability to escalate and effectively communicate to upper management, including Executive Committee (Executive Team) with the insight of impact on business and options for solutions.
- Perspective: Can zoom in and out from details to bigger picture (in size and time), while maintaining global perspective.
- Ability to work independently; self-motivated.
- Flexibility and adaptability in dynamic work environment
- Learning agility of complex technical subjects
Work Location
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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