CTS Course, Registration and Customer Service Support - Office and Administrative Specialist, Intermediate

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Working Title:

CTS Course, Registration and Customer Service Support - Office and Administrative Specialist, Intermediate

Institution:

Hennepin Technical CollegeOffice & Admin Specialist Int

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

HENN - Brooklyn Park Campus

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$21.12 - $29.73

Job Description

This position exists to provide Customized Training Services (CTS) registration processing and support ensuring students are enrolled properly and correct information is provided to customers; as well as creation and maintenance of assigned course scheduling in the student records system. Develop proficiency with current CTC data and communication systems (Salesforce, rST, ISRS, Ed to Go) and new/ emerging systems. Provide welcoming, prompt and effective customer communications. This position will work at either the Eden Prairie or Brooklyn Park campus to be determined through the hiring process.

Salary Range:

$21.12 - $29.73 Hourly

Minimum Qualifications

• Data Entry: Skill in data entry sufficient to maintain accurate student records and reports; compile, sort and verify data accuracy. Ability to enter, manage and administer data within registration and communication data systems with a high degree of accuracy. Transferable knowledge of at least one large data system such as salesforce, registration systems, client data systems, or proven use of related tools such as Microsoft Excel.
• Customer Service Skills: Skill in customer service to provide prompt, courteous and accurate information to customers in person, on the phone and through email and other written correspondence; promptly respond to customer/co-worker inquiries about registrations, programs, data, etc.; provide assistance/guidance to customers/co-workers on resolving difficult or complex issues. Evidence of one year external and/or inter-departmental customer service.
• Multi-task and Work Through Interruptions: Experience managing multiple responsibilities, balancing competing priorities, and maintaining quality work and
• customer service in an environment characterized by frequent interruptions, shifting priorities, and high volumes of stakeholder interaction.
• Word Processing: Skill in word processing sufficient to use software, such as Microsoft Word or Google Docs, to prepare and format letters, memos and reports and ability to check completed work for spelling, grammar, punctuation, and formatting.
• Spreadsheets: Skill in using spreadsheet software applications, such as Microsoft Excel or Google Sheets to enter, compile, store and retrieve data in a variety of reports.
• Math: Demonstrated experience reviewing budgets, sales receipts and ability to calculate registration fees using a calculator. One year experience in customer service involving sales or retail sales.
• File Sharing and Organization: Ability to work in Teams and other file sharing sites, including organizing information for individual and team retrieval.
• Typing/Keyboarding: Skill in typing/keyboarding sufficient to perform skilled typing tasks with speed and accuracy (gross speed of 35 wpm with 3 or less errors). A typing test may be required prior to interview.
  

Preferred Qualification 

• Knowledge of policies and procedures of the college/customized training, especially related to registration for all hour-based courses.
• Ability to gain acceptance for ideas in order to accomplish tasks.
• Knowledge of ISRS, rST, or Salesforce systems and various software programs.
• Ability to learn new systems and programs as the college transitions to new products.
• Skills in communications and interpersonal relations sufficient to provide information to staff, students and the general public.
• Highly organized and detail-oriented to maintain integrity in the student information system.
• Ability to work with others in a team setting to accomplish tasks.
• Ability to establish work priorities and insure completion.
  

Other Requirements

Hennepin Technical College is currently unable to sponsor work visas or green card applications due to regulatory complexity, budget constraints, and alignment with our current hiring strategy. Applicant must be legally authorized to work in the US at the start of employment.

Work Shift (Hours / Days of work)

Monday - Friday / Dayshift

Telework (Yes/No)

No

About

Founded in 1972, Hennepin Technical College is the largest technical college in Minnesota. With campuses in Brooklyn Park and Eden Prairie, Hennepin Technical College has a diverse student population of more than 9,500 and offers degree and non-degree coursework in over 45 programs. Achieving a 99% job placement rate within its network of industry partners, Hennepin Technical College prepares students for in-demand and high-paying employment opportunities Hennepin Technical College is a member of Minnesota State, which includes 30 community and technical colleges and seven state universities serving approximately 400,000 students. It is the fourth-largest system of two-year colleges and four-year universities in the United States.

Hennepin Technical College with campuses in Brooklyn Park and Eden Prairie is a member of the Minnesota State Colleges and Universities System. The college is strategically positioned to meet the economic and workforce development needs of business and industry throughout Minnesota. Hennepin Technical College faculty and staff are committed to preparing students to be successful in obtaining the education and skills that can result in employment and a career. Curriculum is industry validated and delivered in an environment that emulates the work setting. Students receive a well-rounded educational experience that gives them the skills and ability to secure the first job in their career as well as to advance in their career. For more information about Hennepin Technical College, please visit our website at: http://www.hennepintech.edu

NOTICE: In accordance with the Minnesota State Colleges & Universities (MnSCU) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to MnSCU’s vehicle use criteria and consent to a Motor Vehicle Records check.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($150 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Salary is commensurate with experience and qualifications and is subject to the terms and conditions of the applicable bargaining unit agreement or personnel plan.

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

 

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

Desired Start Date:

11-02-2026

Position End Date:

Open Date:

10-09-2026

Close Date:

10-28-2026

Posting Contact Name:

Dominique King

Posting Contact Email:

dominique.king@hennepintech.edu