Customer Account Project Manager

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Taylor Corporation is a growing, dynamic company with big plans ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity: Taylor Corporation is looking for a Customer Account Project Manager to manage customer accounts, coordinate orders and projects, and work with internal teams to ensure customer needs are met accurately and on time.

Your Responsibilities:

• Manage assigned customer accounts, including internal Taylor companies and external wholesale customers
• Coordinate account programs, orders, and projects to meet customer requirements, expectations, and deadlines
• Process customer purchase orders accurately and track progress through departments and systems
• Respond to customer inquiries regarding program plans, orders, inventory, pricing, payments, and product features and benefits
• Proactively communicate with customers regarding program requirements, production timelines, shipping, and potential issues
• Partner with sales, production, and other departments to coordinate quotes, critical dates, inventory levels, and shipping options
• Anticipate customer needs, address concerns, and resolve service issues promptly and professionally
• Maintain and update procedures and guidelines to support efficient account management
• Provide backup support for team members and their assigned accounts

Your Shift:

• Monday–Thursday, 8:00am–5:00pm, and Friday, 8:00am–2:00pm

You Must Have:

• High school diploma or GED
• Strong written and verbal communication skills
• Proficiency in Microsoft Office, particularly Excel
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Attention to detail with a focus on accuracy and quality
• Ability to work independently and collaborate effectively with others
• Strong problem-solving skills and a proactive approach to customer needs
• Ability to learn new systems and manufacturing processes
• Ability to take ownership of responsibilities and follow through on commitments
• Commitment to company values, safety standards, and procedures

We Would Also Prefer:

• Previous experience in customer service, manufacturing, project management, or account coordination
• Ability to identify opportunities for process improvements
• Experience managing customer requests, resolving issues, and providing timely follow-up

The anticipated hourly range for this position is $16-20. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.