The Customer Care Representatives (CCR) interact with consumers over the phone and via email and web forms to facilitate pre and post event consumer inquiries and ticket sales. CCRs are also responsible for handling daily fulfilment operations to print and send ticket orders to consumers via USPS and Express delivery.
Essential Duties & Responsibilities:
- Facilitate ticket sales and pre/post-purchase consumer service inquiries via phone and written communication including responding to customer emails and web form submissions.
- Answer inbound calls.
- Facilitate daily fulfilment operations for tickets sold
- Provide excellent written and verbal customer service to clients and consumers
- Other duties as assigned
Minimum Qualifications:
- 1+ year of event ticket fulfillment or general customer service experience in a fast-paced and dynamic environment.
- Excellent customer service skills with ability to connect honestly and openly with guests and team members.
- Excellent verbal and written communication skills
- Strong organizational skills, with a focus on accuracy and attention to detail
- Basic knowledge of computerized ticketing
- Experience with Microsoft Office Products
- Ability to connect honestly and openly with guests and your team.
- Ability to develop effective working relationships with fellow associates, managers, outside representatives and agencies.
- You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully.
The approximate base pay range for this position is $20.00 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting.. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
