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Washington, District of Columbia, United States
Remote only
The Atlantic is hiring an experienced customer care representative who will be tasked with handling one-on-one customer interactions through email, phone, and chat channels. This role will be accountable for delivering high-quality, prompt, and professional service to every single customer. Additionally, customer care representatives will be tasked with sharing feedback, reporting on any trends, and making suggestions for ways to improve customer experience and support our retention and business goals. This role will report to the Director, Customer Care.
Responsibilities:
Qualifications:
Hourly rate: $20.48 (40 hours per week = $42,600 annual)
Overtime: $30.72 (1.5 hourly rate)
This role is remote eligible.
Bonus incentive:
About The Atlantic:
The Atlantic has, for more than 160 years, advanced ideas that matter and sparked global conversation on the most important issues of our time. We aim to bring clarity and original thinking to questions of consequence, on topics ranging from politics, the economy, and global affairs to technology, science, and culture. As the third-longest-running magazine in America, we find ourselves at a remarkable moment: one of both continuation and transformation, of upholding our legacy while continuously reinventing ourselves for the future.
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The Atlantic Monthly Group LLC ("The Atlantic") is an Equal Opportunity Employer. The Atlantic is committed to diversity and encourages members of traditionally underrepresented communities to apply, including women, LGBTQ people, people of color, and people with disabilities. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Job offers to work at The Atlantic are contingent upon the candidate’s successful completion of reference checks and compliance with The Atlantic's COVID-19 vaccination policy. The Atlantic requires all employees to be vaccinated against COVID-19, including subsequent boosters, and submit proof of vaccination status. Employees who cannot receive the vaccine because of a disability/medical contraindication or sincerely-held religious belief may request an accommodation (e.g., an exemption) to this requirement.
