Customer Care Specialist

Key Responsibilities:

 
Deliver exceptional customer service on every interaction
Respond to customer inquiries via phone and electronic channels
Resolve issues quickly and accurately or escalate as per established protocols
Handle and resolve customer complaints with professionalism
Manage customer cancellation requests and proactively identify opportunities to retain business
Build rapport with customers, uncover root causes of dissatisfaction, and present solutions that support customer retention
Meet or exceed performance metrics (KPIs)
Demonstrate strong listening skills and remain calm under pressure
Support and mentor other members of the Customer Care team when needed

Qualifications & Skills:

 
Minimum 1+ years of customer service experience in a fast-paced environment
Proven ability to communicate effectively to promote resolution
Previous experience in customer retention, account management or objection handling is an asset
Enthusiastic and entrepreneurial mindset
Strong multitasking and adaptability skills
Excellent verbal and written communication
Highly organized with effective time management
Strong problem-solving ability
Proficient with general computer systems and MS Office Suite
Ability to work independently and collaboratively within a team
Resilient, confident, and comfortable managing difficult conversations

Additional Information:

 
• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check and reference check

Why Join Us:

 
Join a fast-growing, innovative company with a trusted reputation and a loyal, expanding customer base.
Collaborate with a supportive leadership team and passionate cross-functional partners committed to your success.
Enjoy a competitive compensation package that includes:
Base salary
Comprehensive benefits
RRSP match to support your long-term financial goals
Thrive in a hybrid work environment that promotes flexibility and work-life balance.