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California, United States
Hybrid
Parspec is building the AI and digital infrastructure for the construction materials supply chain.
Construction is a $15 trillion industry, yet the systems that underpin the buying and selling of materials remain fragmented, manual, and disconnected. Distributors and rep agencies rely on spreadsheets, PDFs, phone calls, and siloed tools to find new products and quote and manage projects; creating delays, errors, and margin erosion across the supply chain.
Parspec is an AI-native platform that powers how construction products are discovered, bought, and sold. Trusted by more than 300 MEP distributors and rep agencies, Parspec helps project-driven businesses bid faster, win more work, and operate more profitably. By combining product intelligence, AI-powered workflows, and a connected ecosystem, Parspec is laying the foundation for a more intelligent, efficient construction supply chain.
Founded in 2021 and headquartered in San Mateo, California, Parspec has raised $31 million from leading deep-tech and construction-technology investors.
We’re looking for a Customer Enablement Specialist to help our users succeed every day, from their first training session through every question they ask in chat. As distributors and rep agencies roll Parspec out across their organizations, you’ll make sure their teams know how to use it, get fast answers when they’re stuck, and see their feedback turn into a better product. Our customers are MEP distributors and manufacturers' rep agencies, so if you've worked inside one (inside sales, quotations, project management, or as the person everyone asks about the ERP), you already speak our users' language. This role is a chance to take that experience into tech.
You’ll split your time across three areas. You’ll run live trainings (onsite and virtual) through onboarding, go-live and hypercare. You’ll own our Intercom chat, answering users quickly and keeping our Help Center current. And you’ll turn what users tell you into clear, prioritized feedback for Product and CS. You’re a natural teacher, a fast learner, and calm when someone needs help right now. You’ll work alongside Implementation Leads and CSMs, with a team behind you that’s invested in your success.
Deliver role-based customer trainings, onsite and virtual, across onboarding, go-live, hypercare, and expansion
Own the Intercom inbox day to day: answer user questions quickly, resolve what you can, and route bugs to Engineering with clean, reproducible detail
Build and maintain enablement content, including Help Center articles, walkthrough videos, training decks, and in-app guidance, so users can help themselves
Collect user feedback from chats, trainings, and calls, spot recurring themes, and bring prioritized insights to Product, Implementation, and CS
Partner with Implementation Leads and CSMs to align training with go-live timelines and reinforce best practices after launch
Use AI tools to work faster, from drafting help articles and macros to summarizing chat trends
2+ years working at, or directly with, an MEP distributor or manufacturers' rep agency, in roles such as inside sales, quotations, project management, purchasing, or customer support
Confident presenter who can lead a room of users, read the audience, and adapt on the fly
Experience teaching or supporting others, whether training coworkers on your ERP and quoting tools or answering customer questions in a chat or ticketing tool
Clear, concise writer who can turn a complex workflow into a simple answer or a help article
Strong problem-solving instincts and the judgment to know when to resolve an issue and when to escalate it
Willingness to travel regularly (approximately 20%) for onsite trainings and go-lives
Hands-on Intercom experience, including Help Center articles and macros
Hands-on experience with distributor or rep-agency systems (Epicor Eclipse, Infor SX.e/CSD, Prophet 21, Agile, or similar), especially as the power user who trained others
Customer-facing B2B SaaS experience (support, enablement, customer success, or implementation), ideally at an early-stage company where processes are still being built
Competitive salary and discretionary bonus, plus equity options
Unlimited PTO policy
Medical, dental, and vision coverage
Regular team offsites and a budget for professional development
Location: remote, or hybrid from our San Mateo office
At Parspec, we recognize that traditional job descriptions don’t always capture the full range of your unique abilities—and that’s perfectly okay. You may not meet every requirement, but if you bring a mix of experiences, fresh perspectives, and a passion that aligns with our mission, we want to hear from you!
The Parspec team believes that varied backgrounds drive better outcomes and fuel innovation. We are a team of self-starters that lead from every seat. We think big, set a standard of excellence and are committed to diversity and a discrimination-free workplace. We welcome applicants from all walks of life to join us and help shape the future at Parspec.
