Customer Experience Agent, Seller

## **🚀 Join the Future of Commerce with Whatnot!** Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our [values](https://www.whatnot.com/careers#principles) and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the [fastest growing marketplaces](https://www.nytimes.com/2025/10/28/business/dealbook/whatnot-livestream-shopping-fundraise.html) and were recently named the [#1 Best Startup Employer in America](https://www.forbes.com/lists/americas-best-startup-employers/) by Forbes. Check out the latest Whatnot updates on our [news](https://blog.teamwhatnot.com/) and [engineering blogs](https://medium.com/whatnot-engineering) and join us as we enable anyone to turn their passion into a business and bring people together through commerce. ## **💻 Role** We're looking for current or former Whatnot sellers to join the team and support fellow sellers on the platform. Our Customer Experience team is responsible for driving the best possible experience through process improvement, order management, and problem-solving. As part of this Seller Customer Experience team, you will be a primary advocate for our seller community. You will help other resellers navigate the platform, resolve issues quickly, and grow their businesses on Whatnot. If something went wrong, you own making it right. You’ll deeply understand the reseller grind, including the sourcing, listings, and shipping logistics, and be the person who makes it easier. - Interact with sellers with a seller-first attitude, understanding the unique needs and pressures of running a resale business - Resolve seller issues regarding payments, payouts, order disputes, shipments, and platform questions with high quality and urgency - Become a deep expert in Whatnot's seller tools, policies, and processes to drive positive outcomes for the reseller community - Work cross-functionally with Trust & Safety, Payments, and Product teams to troubleshoot and resolve complex seller escalations - Identify patterns in seller pain points and proactively surface opportunities to improve the seller experience ## **👋 You** People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. As our next Seller Customer Experience Agent, you’ll bring a seller's perspective and a service mindset. Here's what we're hoping to see in your background: - **Weekend availability required.** - Active or former Whatnot seller. - Support experience handling email and/or chat, ideally supporting sellers or merchants, is a plus. - Hands-on understanding of reseller operations such as sourcing, listing, fulfillment, returns, and payouts. - Experience with customer-facing support tools like Zendesk, Kustomer, or Intercom is a plus. - Familiarity with collectibles categories (trading cards, sneakers, vintage, etc.) - Proactive problem-solver and process-improver. - Bachelor's degree or college experience preferred. ## **🎁 Benefits** - Generous Time off Policy - Health Insurance options including Medical, Dental, Vision - Work From Home Support - Care benefits - Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally - Monthly allowance to dogfood the app - Parental Leave **Please note: Whatnot will only contact you through official @whatnot.com email addresses. If you see an email impersonating a Whatnot recruiter, please disregard and report it as spam.** ## **💛 EOE** Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. $28.85 per hour • Offers Equity The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity. Visa sponsorship is not available for this role.