Want to know if this job is worth applying to?
województwo małopolskie, Polska
Hybrid
Job Title
Customer Experience Associate ( French)Job Description
So, who are we?
IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.
The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.
Join us at IG – the future gets built here.
Your Team:
Compensation details will be shared by the recruiter during the first interview. This is a one-year FTC contract.
Deliver exceptional customer service as part of IG Group's customer support team, providing digital -first support to global customer and handling a range of queries on our products, markets and platforms. Work within a multi-national , high - performing team to deliver a n excellent customer experience w high maintaining productivity and quality standards that exceed industry benchmarks.
Your role in the Team’s Success:
Deliver digital -first support via Intercom across a range of query types
Achieve high productivity and quality targets, with 80%+ CSAT scores consistently
Collaborate with local and g lobal team members across our operations department to ensure seamless customer journeys and fast resolution
Understand when to escalate to senior team members to deliver the best outcomes for customers
Ensure first -time resolution wherever possible, and take full ownership of each interaction and query for the best customer outcomes
Champion customer experience and advocate for process improvements
Contribute to training materials and process documentation
What you’ll do:
What You'll Need:
It really is more than a job. We think like a start-up, but we deliver like a FTSE 100 — so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.
The perks:
Number of openings
1
