Job Category:
Temporary/Other
Job Family:
Intern
Job Description:
About our Green Bay, WI Home Office:
You’ll find lots to love in our beautiful home office in downtown Green Bay, Wisconsin. Our jeans-friendly environment has indoor and outdoor collaboration spaces, state-of-the-art R&D and sensory labs, culinary kitchens, a pilot plant, innovation center and more.
Take advantage of outdoor workspaces. Sample and provide feedback on new products from our R&D team. Enjoy free coffee, soda and popcorn. Hit up a game of ping pong on your break. Or take a short walk to restaurants, breweries, the YMCA and a weekly farmer’s market on the scenic Fox River. You can even see Lambeau Field from our top floor.
This internship offers a flexible hybrid work schedule located at our Home Office in Green Bay, Wisconsin. The hybrid work schedule is 3 days onsite at Home Office and the remainder remote/working from home.
This is a paid internship with an hourly rate of pay: $ 18.75.
Customer Experience Intern
Start building your career before graduation. As a Customer Experience Intern, you'll gain hands-on business experience while supporting the processes that help Schreiber deliver an exceptional customer experience. You'll work alongside teams across Customer Experience, Sales, and Supply Chain, building valuable skills in problem solving, communication, order management, and customer support.
What You'll Do
- Support the Customer Experience team by completing customer support and operational tasks that help deliver an exceptional customer experience.
- Investigate and resolve order exceptions, EDI issues, customer complaints, and consumer inquiries.
- Support key order management processes, including order changes, ERP updates, and automated order entry solutions.
- Collaborate with Customer Experience, Order Support, Sales, Quality, Transportation, and Distribution teams to solve problems and ensure timely issue resolution.
- Assist Customer Experience Analysts in supporting customers by providing information, documentation, and service support.
- Analyze data, identify trends, and support continuous improvement initiatives.
- Gain hands-on experience with order-to-cash processes, business systems, and special projects while participating in training and team meetings.
What You Need to Succeed
- Currently pursuing a Bachelor's degree in Business, Supply Chain, Communications, Finance, Operations Management, or a related field.
- Must have at least three semesters remaining before graduation.
- Available to work in a hybrid environment at Schreiber's Home Office in Green Bay, WI.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Excel.
- Strong problem-solving and critical-thinking skills.
- Ability to work independently and collaboratively.
- Demonstrates initiative, curiosity, and a willingness to learn.
What to expect
- We'll work with you to create a schedule that fits your class commitments and availability.
- This is a year-round internship, with approximately 20 hours per week during the school year and up to 40 hours per week during school breaks.
- You'll receive a personalized training plan with regular check-ins to support your learning and development.
- A dedicated mentor will help answer questions, provide guidance, and support your growth.
- After training, you'll have the opportunity to work a hybrid schedule. A company laptop will be provided.
- Reliable internet access is required for remote work.
- We offer flexibility during midterms and finals to help you balance school and work responsibilities.
- Regular one-on-one meetings with your leader will provide ongoing coaching and support.
- Participate in team meetings and gain exposure to business operations.
- Explore career paths through job shadowing opportunities across the organization.
Internship benefits:
- Opportunity to complete real-world projects, participate in team meetings and contribute your ideas
- Exposure to different areas of the business around the world
- Internship program that includes engaging events and opportunities to build relationships at all levels
- Relocation assistance (for eligible internships)
- Rewards program for referring others
- Eight free counseling sessions through our Employee Assistance Program
- Company-provided retirement contributions per year through our 401(k) plan and Employee Stock Ownership Plan
- Volunteer opportunities to give back to the community
- Discounts on our products and more
For positions that require any amount of travel: Valid driver's license, auto insurance (at least state minimum- more might be required), acceptable driving record per Schreiber Foods discretion, and vehicle that will ensure applicant can meet the travel necessities of the position are required.
Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event, an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
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