Customer Implementation

Project Organization and Planning

•Develop a clear Project Charter for approval with an understanding of the Customers / Internal’ needs for each Project based on the Solutions signed off by the Customer/internal stakeholders in part of the Opportunity win or any other assigned projects

•Drive the on-site setup and establish key operational processes readiness before Operations Go Live with internal stakeholders and Customers. It includes storage solution setup, WMS (Warehouse Management System), TMS, WCS, Business Requirements, Procurement, Testing, Recruitment, external vendors and Operational KPI activities.

•Formalize Project Team organization and work closely with Project Sponsors to achieve projects’ objectives in a timely manner. Facilitate the Project Steering Committee Meeting for projects’ critical decision-making and escalation, if any.

•Develops and maintains project plans to include all systemic, operational, and customer requirements. Drives the tasks to ensure that each project is completed promptly and meets the company and customer expectations using the global framework

Project Execution & Communication

•Manages multiple projects concurrently and reaches out to the appropriate decisionmakers and task owners on time to keep tasks on track. Actively seeks to avoid delays to project progress by facilitating regular meetings to review project progress, open issues and risk logs with project team members.

•Provide clear project communication and publish timely weekly project status reports to all stakeholders.

•Monitor and control the project with scope change approval and timely tracking of the financial budget to ensure the project is delivered on schedule.

•Perform project lesson learned and conduct handover to Operations upon project completion.

•Adopt Maersk Project Implementation methodology, toolkits and templates to implement projects to provide clear project visibility for Global Metrics reporting and performance measurement.

•Represents the company's interests and protects the company’s image with the customer, related vendors, and external parties. Actively builds a good rapport with customers and external stakeholders

Provide feedback and share best practices to Region/Global for future enhancement to our Implementation Processes and tools.

Accountable For ;

•Project Delivery on-time and in-full with successful Go Live with no critical impact to the Business

•Business Requirements Document (BRD) sign-off

•Management of UAT and E2E testing

•Management of hyper-care / ramp up phase

•First month review with customer and first invoice on-time and full

•Comply to Commercial agreement between Maersk and the Customer to avoid the risk of liabilities.

•Active signoff on assets / services procured and cost control sheet

Consultant For:

•Global Implementation Methodology

•Global Implementation Tools & Reporting

•Vendor Management.

•Local and International regulatory authority or standards (GMP, TAPA, FM Global, HSE, etc)

Key Metrics :

​Shared

•Successful Go-Live for projects within the Area/Region with no critical impact to the business.

​Individual

•Deliver Project On-time and in full.

•Deliver Project within approved budget

•Proper handover process from Solution to Implementation

•Proper handover process from Implementation to Operations

Key Interdependences:

Internal stakeholders

•Global/Regional Implementation

•Sales/Opportunity Owner

•Solution Design

•Warehouse System Specialist (WSS)

•Operations

•Finance

•Technology

•Procurement (Real Estate)

•Platform teams and technology activation

•HSSE

External stakeholders:

•Customers

•Vendors

•Local or International regulatory authority

Critical Competencies:

•Bachelor's degree or five (5) years of relevant PM experience; or a combination of education and experience. 

•Display leadership, inspires respect and trust; mobilizes others to achieve project objectives.

•High energy and self-starter. Ability to operate independently and convey a sense of urgency.

•Contract Logistics/Warehousing/Transport operations know-how, preferably at least 2 to 3 years relevant working experience in a warehouse.

•Problem solver

•PMP or similar project management training or certification is highly desirable

•Must have excellent communication skills; written, verbal and presentation.

•Requires advanced skills in Excel, PowerPoint, Outlook, Visio and Word

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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